- Playing Sports
- I enjoy cooking for friends and family gatherings
- I have a passion for photography and editing photos
- Auto Repair/Restoration
- Gym Workouts
- Video Gaming
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Strategy Games
- Cooking
Vincent Brice Mack
Tompkinsville,KY
Summary
Results-driven Maintenance Technician with proven expertise at Millwood Industries in preventive maintenance and troubleshooting. Demonstrated teamwork and collaboration skills while enhancing equipment reliability and reducing downtime. Successfully improved production efficiency through meticulous inspections and effective problem-solving, ensuring optimal operational performance and a safer work environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Maintenance Technician
Millwood Industries
06.2021 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Positively engaged with customers and maintained professional appearance as company representative.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Executed tasks within time and budget constraints.
- Repaired and replaced pumps, valves and motors.
- Rewired and replaced faulty electrical components in equipment.
- Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
- Diagnosed and repaired complex mechanical and electrical systems.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Reported issues to property manager so effective resolutions could be put into place.
- Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
- Performed preventive maintenance and repairs on various types of equipment.
- Replaced worn or broken parts on machines and equipment.
- Streamlined inventory management for spare parts, ensuring critical components were always available.
- Increased machinery lifespan with detailed attention to routine and preventive maintenance tasks.
- Improved reliability of electrical systems by conducting thorough inspections and updates.
- Optimized production line performance, troubleshooting and fixing issues promptly.
- Enhanced building security by upgrading and maintaining security systems and hardware.
- Reduced equipment failures, meticulously adhering to manufacturers' maintenance guidelines.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Installed new locks, door handles, and door closers.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Reduced downtime by quickly diagnosing and resolving technical issues on machinery.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Ensured smoother operations, maintaining accurate records of all maintenance activities.
- Supported inventory management efforts, tracking spare parts usage and reordering as necessary.
- Improved compliance with health and safety regulations, conducting regular audits and making necessary adjustments.
- Revamped workshop organization, leading to more efficient workflow and easier access to tools.
Pool Technician
Pinch A Penny Pool Patio Spa
09.2020 - 05.2021
- Obtained water readings and adjusted water chemistry to keep pool clean and sanitized.
- Provided exceptional customer service by effectively communicating with clients regarding their pool care needs and expectations.
- Improved pool water quality by conducting regular chemical testing and adjusting treatment levels accordingly.
- Inspected pool equipment and verified proper functionality to maintain safety standards.
- Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
- Tested and balanced pool water to maintain safe and healthy swimming environment.
- Ensured client retention with consistent delivery of high-quality pool maintenance services.
- Assembled and disassembled filters for pool openings, closings and repairs.
- Assisted new team members in learning proper techniques for various maintenance tasks, contributing to their professional development.
- Demonstrated attention to detail when completing repairs or installations, ensuring long-lasting results for clients.
- Maintained safe swimming environments through thorough inspections of pool facilities and equipment.
- Accommodated diverse client requests by providing customized solutions tailored to their individual needs.
- Optimized energy efficiency in pool systems by regularly monitoring and adjusting circulation, filtration, and heating components.
- Educated customers in proper pool operation and maintenance.
- Completed timely repair projects to minimize downtime for clients'' pools and spas.
- Adjusted filter to circulate and remove small debris and foreign matter suspended in pool.
- Contributed to a positive work environment by collaborating effectively with colleagues on shared projects or tasks.
- Prevented health hazards by identifying potential risks during routine inspections and taking corrective action as needed.
- Updated and maintained service logs with high attention to detail for each pool, ensuring accountability and transparency.
- Boosted client retention through reliable and professional service, exceeding expectations.
- Reduced overall expenses through diligent monitoring of chemical usage to prevent overuse or waste while still achieving desired results.
- Conducted pool safety inspections and reported unresolved issues immediately.
- Enhanced customer satisfaction by providing detailed maintenance guidance and support.
- Improved water clarity and hygiene with thorough cleaning and filtration system maintenance.
- Customized treatment plans for each pool, taking into account specific needs and client preferences.
- Worked with diverse types of weather and ground conditions.
- Tested systems, noting issues and completing preventive maintenance.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Cook
Mcdonalds
03.2020 - 09.2020
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
- Mentored junior cooks in refining culinary skills through hands-on guidance.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
Customer Service Representative
Fivestar
08.2019 - 02.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Machine Operator
Millwood Industries
05.2018 - 08.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Upheld high-quality standards while meeting tight deadlines during periods of increased demand.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Ensured accurate documentation of production data for analysis and continuous improvement efforts.
- Performed preventative maintenance tasks consistently which resulted in fewer breakdowns requiring costly repairs.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
- Participated in cross-functional teams focused on achieving company-wide goals related to safety, quality, and productivity improvements.
Cook Shift Leader
Sonics Drive In
06.2016 - 05.2018
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Demonstrated exceptional multitasking abilities by overseeing multiple cooking stations simultaneously while maintaining quality control standards.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Trained and mentored new cooks, resulting in increased productivity and improved teamwork within the kitchen staff.
- Handled high-pressure situations calmly and professionally, maintaining focus on completing tasks efficiently without compromising quality.
- Supported overall restaurant success through cross-training in various positions when necessary to provide adequate coverage during busy times.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Contributed to positive workplace culture by fostering open communication among team members and addressing issues proactively before they escalated.
- Upheld strict adherence to company policies regarding food handling practices, employee conduct, and dress code requirements.
- Improved kitchen efficiency by implementing streamlined cooking processes and procedures.
- Streamlined food preparation tasks for more efficient service during peak hours.
- Assisted management with scheduling, ensuring proper coverage during busy shifts and reducing labor costs.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Managed opening and closing shift kitchen tasks.
- Maintained food safety and sanitation standards.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Followed strict standards for food handling and safety, minimizing risks to customers.
- Measured, weighed, and mixed appropriate ingredients according to recipe directions.
Education
High School Diploma -
Monroe County High School
Tompkinsville, KY05-2018
Skills
- Preventive Maintenance
- Building maintenance
- Troubleshooting skills
- Work Planning and Prioritization
- Teamwork and collaboration
- Team motivation
Accomplishments
- Improved efficiency of mechanical system by installing new components.
- Collaborated with team of 4 in the development of Parts Tracking Sheet.
- Collaborated with team of 6 in the development of Downtime Tracking Sheet.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Saved company $1000's in new system costs by maintaining HVAC, plumbing, and mechanical systems in top working order.
Certification
- Forklift Operation Certification – Occupational Safety and Health Administration or other recognized body.
- Pool Operator on Location (POOL) certification – National Swimming Pool Foundation or Pool & Hot Tub Alliance.
- Welding Certifications (Various Levels e.g., CWI, CWE, CWS, CWP) – American Welding Society.
- CPR/AED Certification
Interests
Timeline
Maintenance Technician
Millwood Industries
06.2021 - Current
Pool Technician
Pinch A Penny Pool Patio Spa
09.2020 - 05.2021
Cook
Mcdonalds
03.2020 - 09.2020
Customer Service Representative
Fivestar
08.2019 - 02.2020
Machine Operator
Millwood Industries
05.2018 - 08.2019
Cook Shift Leader
Sonics Drive In
06.2016 - 05.2018
High School Diploma -
Monroe County High School
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