Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Vincente Almodovar Jr.

Bushkill,PA

Summary

Dynamic Merchant Mariner with a proven track record at New York Water Taxi, excelling in client engagement and support. Recognized for enhancing customer satisfaction through exceptional service and effective communication. Skilled in maritime regulations and fostering team morale, ensuring a safe and efficient work environment while driving continuous improvement initiatives.

Overview

35
35
years of professional experience
1
1
Certification

Work History

Merchant Mariner /Lead Deckhand

New York Water Taxi
06.2015 - 11.2024
  • Mentored junior team members, fostering a culture of continuous improvement and professional growth within the organization.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Performed regular competitor analysis to stay informed about industry trends and adjust strategies accordingly.
  • Utilized excellent communication skills to resolve customer complaints promptly and professionally.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Complied with local, national, and international maritime regulations to ensure the safe operation of the vessel at all times.
  • Collaborated with fellow mariners to maintain a clean, safe, and efficient work environment on deck.
  • Managed inventory of supplies and spare parts for optimal vessel operations and minimal downtime.
  • Increased crew morale by fostering a positive work atmosphere and addressing individual concerns promptly.
  • Maintained ship generators and engines in top condition with regular preventive and predictive work.
  • Conducted regular drills for man overboard, fire-fighting, abandon ship scenarios – reinforcing preparedness among crew members.
  • Maintained cleanliness and orderliness of the vessel, upholding high standards of presentation both on deck and below deck areas.

Table Games Dealer

Sands Casino
08.2012 - 07.2014
  • Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Managed chips and money transactions with attention to detail to prevent fraud.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.

Table Games Dealer

MT Aries Casino
07.2010 - 08.2012
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
  • Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
  • Identified potential issues or disputes quickly and resolved them professionally, maintaining a positive gaming environment.
  • Handled high-pressure situations calmly during peak hours or large-scale events, ensuring smooth gameplay for all customers involved.
  • Promoted a friendly atmosphere with engaging interactions, contributing to an increase in returning players.
  • Enhanced customer experience by providing efficient and courteous service at the gaming tables.
  • Answered players questions and resolved disputes to provide excellent customer service.

Plumber

Owner Operator Independent
06.2005 - 07.2010
  • Repaired plumbing systems, components, and equipment.
  • Installed valves, hangers, supports, and flanges inside piping systems.
  • Installed new piping systems in various types of buildings following local building codes and regulations.
  • Performed regular maintenance on plumbing systems to prevent costly future repairs for customers.

Expo Exhibits Group Leader/CDL Truck Driver

Freeman Decorating Services
09.1989 - 04.2004
  • Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
  • Managed complex projects to successful completion, ensuring alignment with organizational goals and deadlines.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Maintained organized work area by cleaning and removing hazards.
  • Assembled products according to changing daily work orders and specific customer needs.
  • Operated with safety and skill to avoid accidents and delays.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.

Education

GED -

MCTI
Tannersville, PA

Maritime Technology - Not Graduate [ Left Hire By New York Water Taxi]

Kingsborough Community College
Brooklyn, NY

Skills

  • Client engagement
  • Client support
  • Skilled in addressing customer concerns

Certification

USCG { MMC } , HOMELAND SERCURITY {TCWI CARD}

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Merchant Mariner /Lead Deckhand

New York Water Taxi
06.2015 - 11.2024

Table Games Dealer

Sands Casino
08.2012 - 07.2014

Table Games Dealer

MT Aries Casino
07.2010 - 08.2012

Plumber

Owner Operator Independent
06.2005 - 07.2010

Expo Exhibits Group Leader/CDL Truck Driver

Freeman Decorating Services
09.1989 - 04.2004

GED -

MCTI

Maritime Technology - Not Graduate [ Left Hire By New York Water Taxi]

Kingsborough Community College

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Vincente Almodovar Jr.