Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies and Interests
Community Service
Timeline
Generic

VINCENTEZ HARLAN

Oakland,TN

Summary

Versatile Implementation Specialist with a robust background in construction quality control and assurance. Adept in client relations and critical thinking. Delivered streamlined solutions and effective problem-solving strategies, enhancing system implementations and compliance adherence. Proven leadership in project collaboration and a keen eye for detail underline my commitment to excellence. Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Senior Application Report Designer

Agile Frameworks LLC
03.2025 - Current
  • Leads a small team in form and report design development and configuration setup delivery during the implementation process.
  • Provide ongoing technical and project support to Agile Frameworks customers that are implementing our products into their environment.
  • Works directly with our products team and customers to help build and maintain a library of standard and custom forms to ease data entry for end users and adhere to industry standards.
  • Manage form and report assignments and reviews for team members.
  • Serve as escalation to customer facing teams with questions on forms and report design.
  • Serve as a product development subject mater expert.
  • Mentor junior designers and work across teams to implement best practices.
  • Lead the design of high-priority, complex form projects for the organization.
  • Analyze data collection processes and suggest improvements.

Implementation Specialist

Agile Frameworks LLC
06.2023 - 02.2024
  • Communicated regularly with clients throughout the implementation process providing updates on progress.
  • Provided technical support to end users, troubleshooting hardware and software issues and resolving customer queries.
  • Developed strategies for streamlining processes while maintaining high quality standards.
  • Analyzed complex problems, identified root causes and proposed effective solutions.
  • Monitored progress of implementation projects from initial concept through completion.
  • Created detailed documentation for system configurations, process flows and business requirements.
  • Familiarized new clients with products and services by providing training on new systems.
  • Performed system testing and validation to ensure accuracy of Spreadsheets, Google Docs, SharePoint.

Construction Engineering Inspector (CEI)

A2H Inc.
03.2023 - 06.2023
  • Maintained accurate records of all inspection activities, including test results and reports of non-conforming items.
  • Performed visual inspections on incoming materials to verify compliance with customer specifications.
  • Interpreted and evaluated inspection results with respect to applicable codes, specifications and standards.
  • Inspected and tested finished products to ensure conformance with quality standards, using precision measuring instruments.
  • Analyzed test results, documented inspection data, and reported any nonconformances to supervisor.
  • Completed take-offs prior to project startups to calculate estimates for material quantities.
  • Completed non-conformance reports and certificates of compliance.
  • Trained new inspectors on inspection and quality control procedures.

Application Report Designer

Agile Frameworks, LLC
01.2022 - 02.2023
  • Using data science, logic and innovation to digitalize business practices.
  • Works directly with company products team and customers to help build and maintain a library of standard and custom forms to ease data entry for end users and adhere to industry standards.
  • Create and maintain a library of forms and reports based on regulatory standards and customer requests.
  • Accurately decipher regulatory requirements/standards and translate them into a form and report, using complex calculations and form design to meet conditions for compliance.
  • Facilitate conference calls / remote sessions to resolve form issues.
  • Provide proactive and reactive assistance to customers.
  • Troubleshoot customer issues using knowledge, tools and other internal resources.
  • Full ownership of technical issues until resolution provided.

Senior CMT / Quality Technician

ECS Limited
06.2020 - 02.2023
  • To test and inspect the quality of construction materials.
  • Interact with general contractors as well as subcontractors to ensure the compliance of all construction materials.
  • Conduct laboratory inspections and testing as required.
  • Utilize company based software to report and document field activity and inspection results.

Warehouse Supervisor

SP Richard's
01.2016 - 06.2020
  • Maintain smooth daily operations by executing and assisting with the warehouse operation plans set forth by warehouse management.
  • Manage staff of 15+ employees to ensure a prompt departure on trucks with customer orders.
  • Maintain and enforce order and organization of the warehouse by keeping employees on task and housekeeping daily before leaving.
  • Respond to customer emails as well as any other customer complaints and/or concerns.
  • Fax and document order shortages to customers.
  • Complete customer and truck driver paperwork as well as locking up the warehouse at the end of the night.
  • Utilize PKMS to manage and track warehouse inventory.

Sales Representative

Vector Marketing
01.2016 - 05.2016
  • Sold household and kitchen utilities.
  • Built client relations through proper demonstration of products, excellent customer service, and scheduling workshops via phone or email.

Grocery Stock Clerk

Kroger
01.2013 - 01.2016
  • Received and unloaded grocery trucks.
  • Provided customer care/service throughout the store as well as department support as needed.
  • Stocked inventory in various departments as needed.

Education

INFORMATION TECHNOLOGY - NETWORKING -

Southwest Tennessee Community College
05.2013

HIGH SCHOOL DIPLOMA - undefined

Overton High School
05.2013

Skills

  • Project Management Software (Jira, Trello, Smartsheet)
  • CRM Systems (Salesforce)
  • Troubleshooting
  • Customer Training
  • Technical Support
  • Client-facing Communication
  • Industry-Specific Knowledge - SAAS Software (Construction Administration & Management)
  • Solution Design & Testing
  • Spreadsheets
  • SharePoint
  • Multitasking & Effective Time Management
  • Strong Communication & Collaboration
  • Leadership
  • Microsoft Office Applications
  • Data Analysis
  • Client Relations
  • Documentation Management
  • Critical Thinking
  • Mathematical Skills
  • Computer Applications

Certification

  • ACI Certification: Concrete Field Testing Technician I, Memphis
  • WACEL: Soils I, Nashville
  • Nuclear Gauge, Memphis

Accomplishments

  • Promotion from Bagger to Grocery Clerk (Kroger)
  • Promotion from Order Filler to Warehouse Supervisor (SP Richard's)
  • Promotion from Field Technician to Senior Field Technician (ECS Limited)
  • Promotion from Application Report Designer to Implementation Specialist (Agile Frameworks)
  • Promotion from Implementation Specialist to Senior Application Report Designer (Agile Frameworks)

Hobbies and Interests

  • Skill building & development
  • Gaming
  • PC building (software & hardware)
  • Exercising

Community Service

Floor Helper, Habitats For Humanity, Memphis, TN, 06/01/13, 08/31/13, Set up promotional displays around store according to planograms provided by management., Collaborated with other staff members to ensure tasks were completed on time., Provide excellent customer service and help load/unload company vehicles as well as customer vehicles.

Timeline

Senior Application Report Designer

Agile Frameworks LLC
03.2025 - Current

Implementation Specialist

Agile Frameworks LLC
06.2023 - 02.2024

Construction Engineering Inspector (CEI)

A2H Inc.
03.2023 - 06.2023

Application Report Designer

Agile Frameworks, LLC
01.2022 - 02.2023

Senior CMT / Quality Technician

ECS Limited
06.2020 - 02.2023

Warehouse Supervisor

SP Richard's
01.2016 - 06.2020

Sales Representative

Vector Marketing
01.2016 - 05.2016

Grocery Stock Clerk

Kroger
01.2013 - 01.2016

HIGH SCHOOL DIPLOMA - undefined

Overton High School

INFORMATION TECHNOLOGY - NETWORKING -

Southwest Tennessee Community College

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VINCENTEZ HARLAN