WILSON ELFRIDGE-MAYNARD

• Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests.
• Researched, identified and responded to client inquiries expeditiously, providing reactive and proactive customer support.
• Diagnosed technical problems, and communicated solutions to customers.
• Provide information on the test protocol.
• Providing information on diagnostics procedure and issues, test code information, assist customers with diagnostics results, emailing faxing or send results through PIMS systems.

• Oversees Specimen Processors and Client Service training Ensures completion of orientation requirements Ensures completion of mandatory Training Provides input into the annual performance Tracking and evaluating staff performance and productivity Prepares and maintains work schedule to assure adequate staffing Supports leadership team in organizational goals and initiatives Ensures cleanliness of the work area.

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information; confirming pricing.
Informs clients by explaining procedures; answering questions; providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Updates job knowledge by studying new product descriptions; participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed.

• Delivering excellence service to customers, above and beyond company standards.
• Provide continuing education to customers on new technologies and laboratory testing.
• Ensure Compliance with company policies and government regulations Making sure that customers has adequate supplies.
• Making sure that all customers issues with, are resolved in a timely fashion.

• Healthplex Insurance,Union Dale NY Communicate with customers by phone concerning dental benefits coverage Input comments regarding customer issue and relative data into the database.
• Call customers when necessary to advice on next steps and/or inform of resolution.
• Handle irate customers in a professional manner.
• Obtain customer feedback information.

• Answer incoming calls in a prompt professional manner Extend quality service to clients by providing knowledgeable coverage information Initiate claims and provide subsequent status information Compose written responses to customer inquiries.

• Performed sensitive Data transfer for Clients Trained and supervised Team Members Programming Customer Electronic Devices Instruct customers on the proper use of their devices Entered and tracked customers' data Performed Warranty Exchanges Selling of new devices and services.

• Supervised a team of up to ten (10) customer service crew members Managed the schedules of crew members within my purview Accurately managed particular aspects of payroll administration Facilitated daily briefings and weekly meetings of crew members Trained new staff and provided recurrent training for existing staff s Ensure on time Flight departures Enforcing FAA Flight safety standards.

• Monitored live and recorded telephone calls of staff to ensure proper performance Evaluated staff performance following telephone calls Facilitated meetings of staff to discuss and evaluate telephone etiquette and client call quality Successfully handled and resolved escalated customer calls.
• Promoting and Selling Digital Cable, Phone and Internet Services.

• Provided in-person customer service Payment transactions Adherence corporate and FAA policy Supervised a team of up to seventy (70) Staff members Responsible for recruiting potential staff members Terminating staff members Analyzed and evaluated staff members' performance Time Keeping Resolved customer travel related issues Trained and Motivate staff members.

• Purchase supplies and equipment as authorized by management Monitor office supply levels and reorder as necessary Tag and monitor fixed assets Pay supplier invoices in a timely manner Take all reasonable discounts on supplier invoices Pay any debt as it comes due for payment Track daily sales Make daily deposits Process Employee time for Payroll.