Vincenza Robbins
Walworth,WI
Summary
Hardworking and motivated individual with a strong background in customer service, consistently delivering exceptional service while placing high priority on customer satisfaction. Dependable and adaptable to fast-paced environments and handling last-minute changes. Committed to continuous growth and ready to contribute to a dynamic team and make a positive impact.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pool Server & Bartender
Lodge Geneva National
05.2024 - 09.2025
- Delivered exceptional poolside service to resort guests, club members, and cabana rentals accommodating groups of up to 20.
- Prepared and served cocktails, wine, and specialty drinks at the bar and pool area while ensuring responsible alcohol service.
- Accurately handled cash, credit card transactions, and member accounts in a fast-paced environment.
- Consistently delivering high-quality service under pressure while also receiving positive feedback from guests for friendly, efficient, and attentive service.
- Trained new staff on menu knowledge and service protocols, fostering a collaborative team environment.
Server
NITTY GRITTY
12.2023 - 05.2024
- Provided upbeat service in a lively, high-traffic bar known for birthday celebrations.
- Prepared signature milkshakes for customers while maintaining efficiency, cleanliness and speed.
Server
Geneva National-Turf Smokehouse
05.2023 - 08.2023
- Welcomed customers and ensured an exceptional dining experience located within the Geneva National Resort.
- Took and delivered food and drink orders efficiently while ensuring accuracy and guest satisfaction.
- Managed both dine-in and patio sections, remaining calm and professional while handling high-pressure and peak service periods.
Player Services
Majestic Oaks Golf Course
05.2022 - 08.2023
- Checked in players, managed tee times, and organized golf carts to ensure a smooth start to each round.
- Cleaned and restocked carts, maintained equipment, and assisted with tournament setups and special events.
- Anticipated and responded promptly to guest needs, contributing to an enjoyable and efficient golfing experience.
Busser & Server
Cafe Calamari
05.2017 - 08.2022
- Supported servers in a fine-dining Italian restaurant by maintaining a clean and organized dining area and assisting with table service.
- Performed wine bottle service and ensured guests received attentive, professional service throughout their dining experience.
- Refilled water glasses, cleared and reset tables, and coordinated with team members to maintain efficient table turnover.
- Delivered a high standard of hospitality, anticipating guest needs and contributing to a smooth, upscale dining atmosphere.
Education
Business and Economics
Madison College
Madison, WISkills
- Customer service
- Teamwork
- Communication skills
- Reliability
- Adaptability
- Strong work ethic
Certification
- Real Estate Licensing Course - Wisconsin Realtors Association- In Progress (Expected Completion: March 2026)
Timeline
Pool Server & Bartender
Lodge Geneva National
05.2024 - 09.2025
Server
NITTY GRITTY
12.2023 - 05.2024
Server
Geneva National-Turf Smokehouse
05.2023 - 08.2023
Player Services
Majestic Oaks Golf Course
05.2022 - 08.2023
Busser & Server
Cafe Calamari
05.2017 - 08.2022
Business and Economics
Madison College
References
- Nick Prudhomme - (815) 593-6727 - Restaurant Manager
- Larry Carmichael - (262) 215-7566 - Restaurant Manager
- Tanya Hildebrand - (262) 745-2886 - Restaurant Manager