Nina Mangini
Erie,PA
Summary
Dynamic bartender and server skilled in upselling and customer engagement. Known for maintaining order accuracy and compliance with health regulations. Ready to leverage expertise to enhance guest experiences and drive sales growth.
Overview
3
3
years of professional experience
Work History
Pool Bartender/A La Carte Server/ Banquet Server
Shannopin Country Club
05.2024 - Current
- Prepared and served a variety of beverages to club members and guests.
- Maintained cleanliness and organization of bar area, ensuring compliance with health regulations.
- Assisted in inventory management, tracking supplies and ordering necessary stock.
- Engaged with patrons, providing excellent customer service and enhancing overall experience.
- Provided exceptional customer service in fast-paced dining environment.
- Assisted with menu recommendations and upselling to enhance guest experience.
- Trained new servers on restaurant policies and service standards for consistency.
Server/ Banquet Server
Wyndham Hotel- Oakland, Pittsburgh
11.2023 - 02.2024
- Provided prompt and courteous service to guests during breakfast hours.
- Managed food and beverage orders efficiently, ensuring timely delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Set up banquet spaces according to event specifications, ensuring adherence to client requirements.
- Served food and beverages promptly, maintaining high standards of service quality throughout events.
- Assisted in training new servers on proper service techniques and event protocols.
- Monitored guest satisfaction during events, addressing any concerns promptly and professionally.
Head Food Runner/Restaurant Hostess
Primanti Bros
11.2022 - 11.2023
- Supervised food runners to ensure timely delivery of orders and maintain service quality.
- Trained new staff on restaurant procedures and efficient food handling techniques.
- Coordinated with kitchen staff to streamline order preparation and minimize delays.
- Monitored inventory levels, assisting in stock management and ordering processes.
- Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
- Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
- Managed high-stress situations effectively, prioritizing tasks during peak hours while maintaining exceptional quality standards.
Education
Bachelor of Science - Natural Sciences Major/ Chemistry Minor
University of Pittsburgh
Pittsburgh, PA05-2026
High School Diploma -
Mercyhurst Preparatory School
Erie, PA05-2021
Skills
- Teamwork orientation
- Stress tolerance
- Order accuracy
- Salesmanship
- Health and safety compliance
- Professional appearance
- Fast learner
- Honest and dependable
- Outstanding customer service
- Efficient time management
- Cash handling experience
Timeline
Pool Bartender/A La Carte Server/ Banquet Server
Shannopin Country Club
05.2024 - Current
Server/ Banquet Server
Wyndham Hotel- Oakland, Pittsburgh
11.2023 - 02.2024
Head Food Runner/Restaurant Hostess
Primanti Bros
11.2022 - 11.2023
Bachelor of Science - Natural Sciences Major/ Chemistry Minor
University of Pittsburgh
High School Diploma -
Mercyhurst Preparatory School