Joseph Sheehan
Staten Island,NY
Summary
Dependable server who is successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
4
4
years of professional experience
Work History
Banquet and A La Carte Server
Richmond County Country Club
06.2021 - Current
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Cook
Applebees
05.2019 - 05.2021
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Bachelor of Science - Marketing
St. Joseph's College
Brooklyn, NY05.2023
Skills
- Clear Communication
- Guest Relations
- Issue Resolution
- Punctual and Reliable
Timeline
Banquet and A La Carte Server
Richmond County Country Club
06.2021 - Current
Cook
Applebees
05.2019 - 05.2021
Bachelor of Science - Marketing
St. Joseph's College
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