Alfonso Medero
Ballston Spa,NEW YORK
Summary
Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Banquet and A La Carte Server
Saratoga Hilton Hotel
03.2009 - Current
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Responded to guest inquiries and requests promptly and courteously.
- Assisted wait staff with timely food delivery and guest requests.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
- Engaged in suggestive selling and other sales techniques.
Server
Levy Food Service
07.2008 - Current
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor of Science - Sociology
Ashford University
San Diego, CA12.2010
Associate of Applied Science - Psychology
Corning Community College
Corning, NY01.1993
Skills
- Customer Service
- Analytical and Critical Thinking
- Team Management
- Leadership and Supervision
- Emotional Intelligence
- Strategy and Execution
Certification
- Pastoral Care and Counseling Training - 2007
- Twice Team Member of the Month, [Saratoga Hilton Hotel] - 2010 2015
Timeline
Banquet and A La Carte Server
Saratoga Hilton Hotel
03.2009 - Current
Server
Levy Food Service
07.2008 - Current
Bachelor of Science - Sociology
Ashford University
Associate of Applied Science - Psychology
Corning Community College
- Pastoral Care and Counseling Training - 2007
- Twice Team Member of the Month, [Saratoga Hilton Hotel] - 2010 2015
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