Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Awards
Personal Information
Client Experience
Timeline
Generic

Vineet Chandra

Monmouth Junction

Summary

Proven UX leader at Fortune Charter Inc, responsible for a 3x efficiency increase via strategic UX initiatives. Expertise in user journey mapping and team development, consistently enhancing digital experiences and client satisfaction.

Overview

19
19
years of professional experience

Work History

Director of UX

Fortune Charter Inc
10.2023 - Current
  • Company Overview: Wedbush Securities is a leader in the financial services industry, providing their clients, both private and institutional, with a wide range of securities brokerage, wealth management, and investment banking services.
  • Introduced UX agile model and UX principles leading to a 3x in time savings, cost over runs and delightful client experience. Made sure development team adhered to design specifications.
  • Led the implementation and curation of a design system, component library and live prototype portfolio to provide partners access to current and upcoming designs, specifications.
  • Served as de facto content strategist writing, vetting and finalizing online client direction.
  • Wedbush Securities is a leader in the financial services industry, providing their clients, both private and institutional, with a wide range of securities brokerage, wealth management, and investment banking services.

Sr. UX Principal – DOD North America

Infosys Ltd. & WongDoody
08.2018 - 09.2023
  • Lead award winning and high-performance teams of product designers, researchers, UX engineers, UX strategist, UX Architect and content strategists for digital transformation for fortune 100 companies.
  • Built UX strategies in partnership with Product owners, IT heads, Engineers SME, BA, Marketing and Design directors.
  • Mentor over 40 UX practitioners both onshore and offshore teams.
  • Built UX agency in Canada where I hired 7 candidates.
  • Managed client relationship from business development to overseeing daily operations of UX activities. These projects varied from $250K to over $5 million.
  • Conducted Design Thinking Workshops, UX Research, managing onshore and offshore team to bring best in class UX for client projects.
  • Provided daily and weekly status to clients Sr. Management typically on agile projects.
  • Spear headed several internal initiatives like sustainable design, Impact of AI on UX.

UX Manager/Architect/Designer

Perficient Inc
07.2014 - 07.2018
  • Led financial advisor facing digital design service. Internally referred to as Merrill Lynch One, a 100-million-dollar initiative that would impact the workflows and relationship of nearly every financial advisor, client associate, and end-customer.
  • Simplified workflows, processes and designs of legacy systems leading to adoption by over 8000 ML FA’s.
  • Nearly 140,000 new and existing accounts representing more than $50 Billion in assets have been added to the platform.

Consultant – UX Architect/Designer

Active Health Management
05.2014 - 06.2014
  • Define information architecture, wireframes, task flows for web applications for technical specialists.

Consultant – UX Architect

CITIGROUP
04.2012 - 05.2013
  • Company Overview: Citi Capital Advisors (CCA), formerly Citi Alternative Investments, is a Citi Hedge fund that offers various investment strategies across multiple asset classes, ranging from market strategies to infrastructure and private equity investing for institutional and high-net-worth investors.
  • Serve as the interactive lead directing efforts across Agencies, Creative, Design, User Experience and IT.
  • Citi Capital Advisors (CCA), formerly Citi Alternative Investments, is a Citi Hedge fund that offers various investment strategies across multiple asset classes, ranging from market strategies to infrastructure and private equity investing for institutional and high-net-worth investors.

Sr. Information Architect & Strategist – eBusiness

MetLife
08.2011 - 04.2012
  • Leading and directing the user experience initiative on several key projects.
  • Built user experience templates.
  • Worked on being the evangelist of User Experience benefits to different lines of business.

Sr. UX Architect

Merrill Lynch
07.2010 - 07.2011
  • I was leading and managing the user experience component for several key enterprise-wide applications and tactical applications for Merrill Lynch.

Customer Experience Lead/Architect

CHASE
11.2009 - 06.2010
  • Representing the Customer Experience (CE) team in all project meetings and discussions, gathering functional and user interface design requirements. Validating and analyzing requirements using.

Senior User Experience Architect

Accenture
07.2006 - 10.2009

Education

MA -

Hindu College Delhi University

B.SC - Equivalency by ICES

Computer Science

Skills

  • UX design process creation
  • Analytical thinking
  • User journey mapping
  • Application workflow design
  • Service blueprint development
  • Data collection techniques
  • Atomic design principles
  • User experience design
  • Information architecture
  • Qualitative research methods
  • Quantitative research analysis
  • Usability testing (508 compliance)
  • Multi-disciplinary UX team building
  • B2B, B2C, B2B2C strategies
  • AI-driven UX design
  • Sustainable design practices
  • Training and mentoring programs
  • Digital strategy and innovation
  • Service design and journey mapping
  • Program management skills
  • Experience design leadership
  • Digital product design expertise
  • Qualitative and quantitative research skills
  • Design thinking methodologies
  • Digital product management strategies
  • Lean product creation techniques
  • Interaction design and prototyping tools
  • JIRA, Figma, and Sketch proficiency
  • Data visualization techniques

Accomplishments

  • Delivered strategic direction and UX oversight on architecture, UI & UX, third party vendors for FinLocker., 2023 iFDesign award
  • Counseled C suite executive and leadership on project progress, issues and remedial action taken for mobile, web and desktop applications.
  • Managed a team of Inhouse UX professionals and clients UX teams while collaborating with cross functional teams across all layers of the organization including developers, PM, SME, Product Owners etc.
  • Developed center of excellence for client(s) using their brand guidelines, developed UI standards, templates and best practices.

Awards

  • 2017 Industry Award for Product Innovation
  • American Financial Technology Award Best compliance initiative DoL Fiduciary Rule Program Team
  • Wealth Management.com 2015 Industry Awards – ‘Winner for outstanding contribution in Technology for Broker Dealer
  • Scrum Master - 2017
  • Usability Week – Neilson Norman Group - 2009
  • Practical Usability – HFI 2008
  • User Centered Analysis and Conceptual Design. HFI – 2006
  • The Science and Art of Effective Web Design. HFI – 2005
  • Team site User Training. Interwoven 2000
  • Corporate Webmaster. 1998
  • Web Application Developer, Networking and Database. 1998
  • Project Management: Fundamentals, 08/2006
  • Accenture Delivery Methods for Six Sigma Training, 07/2006
  • Usability Professional Association, 06/2006

Personal Information

Title: Sr. Director – User Experience & Strategist

Client Experience

  • Merrill
  • Citi
  • Chase
  • Chevron
  • TransAmerica
  • State of NJ
  • MA
  • Merck
  • Sanofi Aventis
  • HP
  • Google
  • AT&T
  • PepsiCo
  • BestBuy

Timeline

Director of UX

Fortune Charter Inc
10.2023 - Current

Sr. UX Principal – DOD North America

Infosys Ltd. & WongDoody
08.2018 - 09.2023

UX Manager/Architect/Designer

Perficient Inc
07.2014 - 07.2018

Consultant – UX Architect/Designer

Active Health Management
05.2014 - 06.2014

Consultant – UX Architect

CITIGROUP
04.2012 - 05.2013

Sr. Information Architect & Strategist – eBusiness

MetLife
08.2011 - 04.2012

Sr. UX Architect

Merrill Lynch
07.2010 - 07.2011

Customer Experience Lead/Architect

CHASE
11.2009 - 06.2010

Senior User Experience Architect

Accenture
07.2006 - 10.2009

MA -

Hindu College Delhi University

B.SC - Equivalency by ICES

Computer Science

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