Vineet Malviya
Mumbai,Maharashtra
Summary
Key Skills: Python,R, SQL, Power-BI, Linux, Power-Apps, Object Oriented design, ServiceNow fundamentals, Problem solving & Leadership.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
Altisource Business Pvt. Solutions.
Mumbai, Maharashtra
4 2013 - Current
- Lead Engineer, built tools and reporting services using Python, JavaScript, Node.js, MySQL, and VBA.
- Engaged in comprehensive discussions with stakeholders and customers to understand their requirements, guiding the team towards achieving desired outcomes.
- Leveraged a diverse array of technologies, including Visual Basic for Applications (VBA), PowerBI, and Python, to deliver optimal solutions to stakeholders.
- Oversaw a team comprising six engineers and designers, promoting smooth collaboration and efficient resource allocation.
- Motivated the team positively, fostering a conducive environment for achieving desired results and exceeding performance expectations.
- Instilled the company's core values within the team, fostering a collective sense of purpose and dedication
DevOps Engineer
Accenture
01.2010 - 04.2013
- Provided technical support and customer service, addressing a spectrum of issues ranging from troubleshooting printers, computers, and networks to resolving billing and accounting concerns.
- Consistently met team targets, demonstrating a commitment to achieving the highest Quality Assurance (QA) scores while maintaining the lowest Average Handling Time (AHT).
- Conducted team training sessions on best practices, equipping members with the necessary skills and knowledge to meet and exceed performance targets.
- Implemented proactive measures to enhance team efficiency and effectiveness in addressing technical and customer service challenges.
- Collaborated with cross-functional teams to identify and implement process improvements, contributing to a more streamlined and customer-centric support environment.
- Played a key role in developing and refining standard operating procedures (SOPs), ensuring consistency and adherence to quality standards across the support team.
- Actively participated in continuous learning and skill development, staying updated on the latest technologies and industry trends to provide cutting-edge support solutions.
- Fostered a collaborative team culture by promoting open communication, knowledge sharing, and a customer-first mindset.
Education
Bachelor’s degree - Mathematics and Statistics
Jai Praskash University
04.1996 - 05.1999
Skills
Python, SQL,R, PowerBI, JavaScript, Shell Scripts, Object Oriented design,VBA,MS Excel, Written Communication,Performance reviewing,Cost Control/Reduction, and Problem solving & Leadership
Management Role
Successfully led the Centralized Analytics & Reporting Team for 11+ years as Assistant Manager, guiding a team of skilled engineers.
Tools And Technology
Microsoft Teams, PowerApps, OneDrive, VS Code, SQL, Linux, Windows, Jira (agile process), ServiceNow platform.
Customer Communication Support
Exceptional interpersonal and communication skills, with the ability to build rapport and trust with clients at all levels of the organization. Identified criteria for assisting customers using Success Plays in the Success Platform, tailoring solutions to meet specific client needs and objectives. Proven track record of effectively managing customer relationships and driving customer success initiatives. Good understanding of the ServiceNow platform and best practices, with the ability to translate technical capabilities into business value.
Requirement Lifecycle Management
Demonstrated expertise in Requirement Gathering, Analysis, Design, Development, and Implementation of comprehensive requirements.
Iot Implementation
As a side project, worked on implementing IoT technologies for home automation compatible with Google Assistant & Alexa.
Leadership And Expertise
Over 13 years of seasoned expertise in Team Leadership, Code Development, Data Analytics & Reporting, Technical Support & Customer Service.
Timeline
DevOps Engineer
Accenture
01.2010 - 04.2013
Bachelor’s degree - Mathematics and Statistics
Jai Praskash University
04.1996 - 05.1999
Assistant Manager
Altisource Business Pvt. Solutions.
4 2013 - Current
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