Vineeta Eberspacher
Grass Valley,CA
Summary
Proven sales professional with a track record of exceeding targets at Verizon Communications Inc, enhancing customer satisfaction through exceptional service and insightful product recommendations. Skilled in client relationship management and adept at leveraging attention to detail for process improvement. Achieved significant revenue growth by fostering strong client relationships and employing effective cross-selling techniques.
Sales professional prepared for role requiring focus on client engagement and revenue growth. Skilled in identifying customer needs and crafting personalized sales strategies that drive results. Reliable team player with commitment to collaboration and adaptability, ensuring seamless integration with dynamic team environments.
Overview
14
14
years of professional experience
Work History
Spec-VCG Inside Sales
Verizon Communications Inc
11.2024 - Current
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Analyst-Ops Supt (Inside Sales)
Verizon Communications Inc
06.2024 - 11.2024
- Operational Strategies Collaboration with interdepartmental groups to develop concise messaging and training for new hire teams.
- Presentation Skill Development.
- Led a team of new sales specialists including: individual and group coaching; 1:1 call monitoring/studies, feedback coaching, role playing, and systems overview.
- Established strong working relationships with department managers to ensure seamless integration of new hires into established teams.
- Served as a trusted mentor to new sale employees, guiding them through challenging transitions into their respective roles within the channel.
- Evaluated employee progress using various assessment methods, providing valuable feedback for future improvement efforts.
Spec-VCG Inside Sales
Verizon Communications Inc
03.2022 - 06.2024
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Retail Sales Associate
Verizon Communications Inc
07.2011 - 06.2024
- Built lasting relationships with repeat customers through attentive service, creating a loyal client base that contributed significantly to store revenues.
- Resolved customer complaints professionally, fostering trust and loyalty among clientele.
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Improved sales performance by actively promoting products and engaging customers in informative conversations.
- Offered valuable product suggestions based on customer needs and preferences, increasing overall satisfaction levels.
- Maintained a clean and inviting store environment for enhanced customer experience.
- Provided personalized shopping assistance, establishing rapport with customers and enhancing their retail experience.
- Contributed to store revenue growth through consistent cross-selling and add-on sales techniques.
- Developed strong product knowledge, enabling effective recommendations and upselling opportunities.
- Increased customer satisfaction by providing exceptional service and addressing inquiries promptly.
- Assisted in training new employees on store procedures, product information, and sales techniques to maximize team effectiveness.
- Actively participated in weekly staff meetings aimed at discussing sales performance, providing valuable input to improve team efficiency and achieve desired outcomes.
- Supported loss prevention initiatives by adhering to company policies and monitoring suspicious activity within the store premises.
- Streamlined customer returns process by efficiently evaluating items according to company policy guidelines.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
No Degree - Human Resources Management
University of Phoenix
Tempe, AZ04-2020
No Degree - Business
University of Phoenix
Tempe, AZ04-2020
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Relationship development
- Adept multi-tasker
- Email and phone etiquette
- Driven
- Organized and efficient
- Issue resolution
- Client relationship management
- Client retention
Accomplishments
- Attended WOW (Women of World) ~ Future Leaders of Verizon
- Achieved Certification in Emerging Leadership Program (Retail)
- Recognized for numerals accomplishment rewards in goal and metrics
Languages
Hindi
Native or Bilingual
Timeline
Spec-VCG Inside Sales
Verizon Communications Inc
11.2024 - Current
Analyst-Ops Supt (Inside Sales)
Verizon Communications Inc
06.2024 - 11.2024
Spec-VCG Inside Sales
Verizon Communications Inc
03.2022 - 06.2024
Retail Sales Associate
Verizon Communications Inc
07.2011 - 06.2024
No Degree - Human Resources Management
University of Phoenix
No Degree - Business
University of Phoenix
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