Vinh Phan

The Home Depot

03.2016 - 07.2024

Consistently followed company policies and procedures to uphold quality standards in product offerings and services provided.
Streamlined inventory management by maintaining accurate records of paint supplies and conducting regular stock checks.
Mentored new hires by sharing best practices, product knowledge, and tips for success in the paint department.
Proactively addressed customer inquiries regarding special orders or out-of-stock items.
Delivered exceptional customer service through active listening, empathetic communication, and problem-solving skills.
Provided comprehensive guidance on surface preparation, priming, painting techniques, and proper tool usage for optimal results.
Prepared paint primers to proper consistency with electric mixer and matched color choices for consumers.
Maintained an organized workspace to ensure smooth operations during peak hours and high-traffic periods.
Offered color matching expertise and paint product selection advice to assist customers with paint choice.
Trained and mentored new associates by modeling customer service methods, product knowledge and check out techniques.
Increased store sales by offering personalized recommendations based on customer needs and preferences.
Conducted regular equipment maintenance and cleaning to ensure optimal functionality and a professional appearance.