Vinh Tranlu
Skokie,IL
Summary
Professional team-oriented worker with consistent record of supporting operational goals and achieving results. Adept at fostering strong team collaboration and adapting to changing needs efficiently. Known for reliability and having a proactive approach in addition to leveraging effective communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Team Member/Cashier
Panera Bread
01.2026 - Current
- Provided exceptional customer service in fast-paced environment
- Collaborated with team members to ensure timely order fulfillment
- Adapted quickly to changing priorities during peak business hours
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
Server/Bartender
California Pizza Kitchen
01.2023 - 06.2024
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled customer inquiries and resolved complaints effectively, fostering positive dining experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Mariano's
01.2021 - 01.2022
- Curated personalized shopping experiences based on customer preferences and feedback.
- Analyzed customer data to refine shopping recommendations and improve service delivery.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
Team Member
Shake Shack
08.2019 - 03.2020
- Delivered exceptional customer service in high-volume settings, ensuring satisfaction and repeat business.
- Collaborated with team members to maintain fast-paced service during peak hours, optimizing workflow.
- Worked different stations to provide optimal coverage and meet production goals.
Education
Bachelor of Arts - Psychology
Loyola University Chicago
05-2027
High School Diploma -
Niles North High School
Skokie, IL05-2020
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Attention to detail
- Creativity and innovation
Timeline
Team Member/Cashier
Panera Bread
01.2026 - Current
Server/Bartender
California Pizza Kitchen
01.2023 - 06.2024
Cashier
Mariano's
01.2021 - 01.2022
Team Member
Shake Shack
08.2019 - 03.2020
Bachelor of Arts - Psychology
Loyola University Chicago
High School Diploma -
Niles North High School