Jilliene Oliver
Martinez,CA
Summary
Achieved high levels of customer satisfaction by implementing effective service strategies. Drove team success through strong leadership and organizational skills. Motivated team members to align with company goals and deliver outstanding results.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Team Member/Cashier
Spirit Halloween
Clayton, CA
09.2025 - 11.2025
- Customer service, cash handling, pos system, inventory management, merchandising and visual displays, stalking and organizing, loss prevention awareness, time management and multitasking, problem solving, adaptability, energetic and positive attitude, product knowledge, receive shipments
- Supervisor : Jessica
- Phone:(469) 879-0076
Customer Service - Driver
Americus Foundation
Santa Rosa, CA
07.2004 - 11.2006
- Customer service, picked up and dropped off donated vehicles.
- Supervisor: Willson Beebee 800-569-1400
Kiosk Manager
Walden Books
Santa Rosa, CA
09.2003 - 05.2006
- Customer service oriented position which included cash flow, stocking, inventory control, supervising employees, scheduling shipment orders, and answering phone inquiries. Competent to customer needs and satisfaction.
- Supervisor: Shannon Bassett 707-623-3654
Cashier
Juice Shack
Santa Rosa, CA
04.2002 - 08.2004
- Customer service, cash flow, stocking, prepping food products, cleaning and sanitizing according to Health and Safety regulations.
- Stocking and replenishing merchandise according to store merchandising layouts.
- Supervisor: Jill Sarges 707-538-6131
- Assistant Manager
Life Uniform
Concord, CA
06.2000 - 02.2001
- Customer service, trained and supervised employees, inventory control, scheduling, stocked and received freight shipments. Shared best practices for sales and customer service with other team members to help improve the store's efficiency. Delegated tasks for efficiency when not serving customers, including folding clothes and cleaning fitting rooms. Followed merchandising guidelines for visually appealing displays. Fostered a positive work environment by consistently treating all employees and customers with respect and consideration. Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Supervisor: Gayle Martins 925-676-7911
Hostess
IHOP
Martinez, CA
03.1999 - 11.2000
- Customer service, greeting guests, communication, seating parties and presenting menus or daily specials, coordinated with waitstaff and kitchen staff to ensure efficient service, organization, multitasking, time management, and flexibility, ability to work under pressure and a friendly demeanor, reservation management, specific pos systems resolved customer issues and complaints, hospitality, cash flow, cleaning and sanitizing
Receptionist
E.I
Concord, CA
02.1997 - 02.1998
- Greeted customers, maintained office routines, routed all calls.
- Maintained a positive work environment, communicated clear expectations and goals to each team member. Responsible for detailed messages from clients.
- Supervisor: Shannon Medal 925-676-2588
Education
Alhambra
Martinez, CASkills
- Great customer Service, 10 Key, Window XP, Windows Print Shop, Word Pros, Microsoft Photo, Photo Express, Windows, Customer-oriented, skill, Consistently have met sales goals Credit card transactions, Retail sales, Computer literate, Up selling techniques, Merchandising, Stocking, Skilled problem solver, Shipment processing, Personable, Motivated team player Employee relations, Natural leader, Great customer Service, 10 Key, Windows, XL, XP, Windows Print Shop, Word Pro, Microsoft, Microsoft Photo, Photo Express, WindowsCustomer-oriented skills, Consistently meets sales goals, Credit card transactions, Retail sales clerk literate, Up selling techniques, Merchandising, Stocking, Skilled problem solver, , Shipment processing, Personally Motivated team player, Employee relations, Employee team leader
- Customer service
- Positive attitude
- Cash handling
- Goal setting and achievement
- Product knowledge
- Shipping and receiving
- POS systems
- Multitasking
- Time management
- Training and mentoring
- Problem-solving
- Teamwork and collaboration
Certification
- Food handler's card
- September 2027
Timeline
Team Member/Cashier
Spirit Halloween
09.2025 - 11.2025
Customer Service - Driver
Americus Foundation
07.2004 - 11.2006
Kiosk Manager
Walden Books
09.2003 - 05.2006
Cashier
Juice Shack
04.2002 - 08.2004
Life Uniform
06.2000 - 02.2001
Hostess
IHOP
03.1999 - 11.2000
Receptionist
E.I
02.1997 - 02.1998
Alhambra