Summary
Work History
Education
Skills
Timeline
Generic

VinnieMarie Moss

Pottstown,PA

Summary

Personable and friendly individual with excellent communication skills and genuine passion for helping others. Possesses solid understanding of customer service principles and adept at handling and resolving customer inquiries efficiently. Dedicated to enhancing customer satisfaction and contributing to team success.

Work History

Expedited Services Associate

Vanguard Group, Inc
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

Customer Service Representative

Comcast Cellular
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

BACHELOR OF ARTS (B.A.) - LIBERAL ARTS

CITY COLLEGE OF THE CITY UNIVERSITY OF NEW YORK

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Complex Problem-solving
  • Courteous and professional

Timeline

Expedited Services Associate

Vanguard Group, Inc

Customer Service Representative

Comcast Cellular

BACHELOR OF ARTS (B.A.) - LIBERAL ARTS

CITY COLLEGE OF THE CITY UNIVERSITY OF NEW YORK

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VinnieMarie Moss