Summary
Work History
Overview
Education
Skills
Certification
Timeline
Generic

Viola C. Fleming-Diop

Maple Heights,Oh

Summary

Ambitious student with idea major in early childhood education. Currently looking for an internship with successful childcare owner to show case my entrepreneurial spirit, communication, and detailed oriented skills. Childcare professional with passion for fostering child development and creating nurturing environment. Adept in planning educational activities and maintaining safe, organized space. Known for effective collaboration and adaptability to changing needs. Quick learning who is self-driven to find solutions to problems by applying my skills and knowledge.

Work History

Professional Chauffeur

Lyft And Uber
04.2017 - Current
  • Currently upholds a five star rating in the past six years consecutively
  • Displayed exceptional customer skills
  • Treated all passengers with dignity and respect
  • Kept accurate records of mileage, travel times, and expenses for billing purposes.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Maintained records of daily drives, vehicle maintenance and notable incidents.

Home Day Care Provider

Viola's Day Care
01.2000 - 12.2020
  • Developed and implemented educational activities creating a healthy environment for all enrichment developmental programs
  • Implemented all safety measurements approved by the State of Ohio this includes providing liability and safety measures to ensure business was in continuous compliance with state regulations
  • Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
  • Balanced children's days between play, instruction, and rest with well-designed schedules.

Courier

Midway Delivery
01.2016 - 12.2016
  • Maintained communication with both company and clients to confirm all products delivery dates
  • Delivered materials efficiently while ensuring accuracy on a timely scheduled
  • Inspected merchandise for quality, quantity and material appearances to ensure orders were delivered with satisfaction



PCA Professional Care Assistant

REM Ohio/Mentor Network
01.2015 - 12.2015
  • Supported and assisted individuals with daily activities; transport individuals
  • Utilized organizational skills in order to create quality care in a professional and compassionate manner
  • Monitored and assisted with medication; Prepared and served meals including light sanitation
  • Assisted with educational development activities in order to enhance their quality of life

Fragrance Ringer/Customer Service

Macy's
01.2013 - 12.2014
  • Meet and greet customers upon entering and exiting store
  • Search store locations for products to ensure customer satisfaction
  • Offer new credit line accounts to existing and non-existing customers
  • Handle money, process credit cards, as well as open and submit credit card applications

Scan Model/Quality Control

Adecco
01.2011 - 12.2013
  • Assist with science research for a variety of MR groups at Philip Research and Development
  • Inspect thousands of pieces for broken, loser, or miss topped bottles
  • Hand boxed 500-1000 product pieces per shift

Home Health Aid

Visiting Nurse Association
01.2010 - 12.2011
  • Assist with daily activities, food preparation, light sanitation, and supervise client medication intake
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Display great communication skills with all clients expressing concerns of emotional support covering private matters or issues
  • Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.

Overview

25
25
years of professional experience
1
1
Certificate

Education

Diploma - Early Childhood Care And Education

Cuyahoga Community College
Cleveland, OH
05-2027

Skills

  • Customer service
  • Discretion and confidentiality
  • Child development
  • Budgeting and finance
  • Teamwork and collaboration
  • Works well under pressure
  • Attention to detail
  • Creative lesson planning
  • Managerial experience
  • Structured activity planning
  • Multi-task
  • Telephone etiquette
  • Inbound/outbound servicing calls
  • Goal oriented
  • Attentive
  • Adapts well to change
  • Math skills
  • Proficient in quality control
  • Detailed oriented

Certification

  • Cuyahoga Department of Family Services, Certificate of Completion for Customer Service
  • Cuyahoga Department of Family Services, Certificate of Completion for Home Day Care Provider
  • The Cut Beauty School, Certificate of Completion for Nail Technician
  • Med-Cert, Certificate of Completion for State Test Nursing Assistant

Timeline

Professional Chauffeur

Lyft And Uber
04.2017 - Current

Courier

Midway Delivery
01.2016 - 12.2016

PCA Professional Care Assistant

REM Ohio/Mentor Network
01.2015 - 12.2015

Fragrance Ringer/Customer Service

Macy's
01.2013 - 12.2014

Scan Model/Quality Control

Adecco
01.2011 - 12.2013

Home Health Aid

Visiting Nurse Association
01.2010 - 12.2011

Home Day Care Provider

Viola's Day Care
01.2000 - 12.2020
  • Cuyahoga Department of Family Services, Certificate of Completion for Customer Service
  • Cuyahoga Department of Family Services, Certificate of Completion for Home Day Care Provider
  • The Cut Beauty School, Certificate of Completion for Nail Technician
  • Med-Cert, Certificate of Completion for State Test Nursing Assistant

Diploma - Early Childhood Care And Education

Cuyahoga Community College

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Viola C. Fleming-Diop