Nate Smalls
West Haven,CT
Summary
Motivated Plumbing Apprentice knowledgeable about reading diagrams, using equipment and maintaining site safety. Excellent listening, organizational and problem-solving skills. I am also an enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
4
4
years of professional experience
Work History
Professional Chauffeur
Nate's Ride
11.2023 - Current
- Ensured punctuality by planning efficient routes, accounting for traffic and construction delays.
- Maintained a clean and comfortable vehicle for the optimal passenger experience.
- Assisted passengers with luggage to provide seamless door-to-door service.
- Enhanced client satisfaction by providing timely and professional transportation services.
- Demonstrated flexibility in meeting clients' changing preferences or schedules with minimal disruption.
- Safely transported individuals with special requirements while respecting their privacy concerns.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Upheld high standards of cleanliness, sanitation, and service.
- Arrived on time to customer appointments.
Apprentice Plumber
DSO Plumbing
08.2023 - Current
- Worked from drawings, sketches, or verbal instructions to install and modify plumbing systems.
- Selected type and size of piping required for each project.
- Independently worked on projects, while offering process coordination and cooperation with other teams.
- Used pipe wrenches, saws and drills safely to execute basic and complex plumbing tasks.
- Supported senior plumbers in large-scale installations, leading to timely project completions and client satisfaction.
- Unclogged drains and replaced faulty fixtures to restore functionality to customer plumbing.
- Assisted licensed plumbers in installation and repair of plumbing systems.
- Installed valves, hangers, supports, and flanges inside piping systems.
Plumbing Apprentice
Mechanical Plumbing & Heating
01.2023 - 08.2023
- Removed old sinks, toilets and pipes in preparation for installation of new fixtures.
- Unclogged sinks and toilets for customers using tools and drain cleaners.
- Tested for leaks in new and repaired systems to verify functional and safe working condition.
- Gained valuable experience through hands-on training under the guidance of skilled master plumbers.
- Collaborated with construction teams to ensure seamless integration of plumbing systems in new builds or renovations.
- Increased efficiency of pipe installations by accurately measuring, cutting, threading, and assembling materials as needed.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
- Appropriately fitted pipes by identifying dimensions, sizes, and shapes needed to replace faulty pipes.
- Set up appliances like water heaters, filters, and dishwashers with correct settings to maximize performance.
Sales Representative
Terminix Termite & Pest Control
08.2022 - 05.2023
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated new leads through networking and attending industry events.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted inspections using standard forms consistent with knowledge
- Provided peace of mind to prospective buyers with prompt delivery of detailed reports outlining any areas of concern or required repairs for a safe living environment.
Customer Service Representative
Spirit Airlines
05.2021 - 09.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
Door-to-Door Sales Representative
Power Direct Marketing
02.2021 - 09.2022
- Demonstrated adaptability in adjusting presentation style based on individual customer preferences, leading to increased success rates in closing deals.
- Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
- Generated new leads for the sales team by conducting thorough market research and identifying target neighborhoods.
- Educated prospective clients about product features, benefits, and pricing structures to facilitate informed decision-making processes.
- Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
Renovation Specialist
Canvas Construction
01.2022 - 08.2022
- Collaborated closely with architects, interior designers, and clients to create customized renovation plans tailored to specific needs.
- Skillfully utilized hand tools, power tools, and heavy machinery to perform demolition, framing, drywall installation, and other related tasks.
- Delivered aesthetically pleasing results through meticulous attention to detail when painting walls or installing fixtures.
Construction Worker
Canvas Construction
01.2022 - 08.2022
- Used measuring tools such as gauges and tape measure to identify conforming parts during production.
- Organized materials, tools, and equipment to supply team members.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Utilized construction tools and machinery to effectively complete job site projects.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
- Assembled and disassembled formwork to facilitate correct shaping and pouring of concrete.
- Assisted in reducing material waste by accurately measuring, cutting, and assembling materials as needed.
- Dug trenches, ditches and holes to allow for utility, water and sewer installation and proper foundation for structures.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
Shift Manager
Buffalo Wild Wings
03.2020 - 01.2022
- Tracked receipts, employee hours, and inventory movements.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Server
Red Lobster
01.2020 - 03.2021
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Science - Nursing
Goodwin College
East Hartford, CT07.2027
Apprenticeship Certificate - Plumbing
Porter And Chester Institute - Hamden
Hamden08.2022
Associate of Arts And Sciences - Communications
Southern Connecticut State University
07.2021
Skills
- Stress management
- Professional appearance
- Complaint Resolution
- Data Entry
- Appointment Scheduling
- Product Knowledge
- Customer Retention
- Client Service
- Sales Consultation
- Proposal Development
- Network Development
- Sales Closing
- Customer Service
- Remodels and New Construction
- Skilled With Both Hand and Power Tools
- Plumbing Repairs
- Piping Installation
- Financial Management
- Marketing
- Operations Management
- Sales Techniques
- Customer Relationship Management (CRM)
- Verbal and Written Communication
- Team Leadership
- Complex Problem-Solving
Timeline
Professional Chauffeur
Nate's Ride
11.2023 - Current
Apprentice Plumber
DSO Plumbing
08.2023 - Current
Plumbing Apprentice
Mechanical Plumbing & Heating
01.2023 - 08.2023
Sales Representative
Terminix Termite & Pest Control
08.2022 - 05.2023
Renovation Specialist
Canvas Construction
01.2022 - 08.2022
Construction Worker
Canvas Construction
01.2022 - 08.2022
Customer Service Representative
Spirit Airlines
05.2021 - 09.2022
Door-to-Door Sales Representative
Power Direct Marketing
02.2021 - 09.2022
Shift Manager
Buffalo Wild Wings
03.2020 - 01.2022
Server
Red Lobster
01.2020 - 03.2021
Bachelor of Science - Nursing
Goodwin College
Apprenticeship Certificate - Plumbing
Porter And Chester Institute - Hamden
Associate of Arts And Sciences - Communications
Southern Connecticut State University
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