Viola Clifton
Queens,NY
Summary
Motivated team player with 14 years of experience in providing exceptional customer service. Proven ability to remain calm and professional in high-stree situations while being able to quickly and effectively resolve customer complaints. Possesses exceptional communication, organizational and multitasking skills. Committed to providing the highest quality service and creating a positive customer experience.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Correction Captain
NY Dept. of Correction
Bronx, NY
03.2012 - 07.2019
- Reviewed documentation submitted and generated by staff to ensure that policy is adhered to.
- Conducted audit inspections of security, administration, and program areas to ensure compliance.
- Supervised the front entrance procedures, screened packages, and articles of clothing to combat the introduction of contraband.
- Investigated complaints and unusual occurrences.
- Interacted with the public regarding the discharge and payment of detainees.
Correctional Officer
NYC Department Of Corrections
Bronx, NY
11.2005 - 03.2012
- Processed inmate intake and re-assignment by completing paperwork, conducting searches and recording fingerprints.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
Gate Agent
United Airlines
Newark, NJ
09.2003 - 10.2005
- Ensure FAA, Company and airport regulations are followed
- Enforces safety and security measures, and protects sensitive zones.
- Loads and unloads baggage and cargo, marshals aircraft to and from gates, and services aircraft.
- Generate passengers' reservations and boarding passes.
- Assist passengers with check-in procedures, including tagging baggage, and issuing passes.
- Resolve disservice situations, which include determining alternate flight options for delays, canceled, or missed flights.
- Communicate with operations, flight crew personnel, and other ground personnel concerning arrival/departure information in a professional manner.
Education
Bachelor of Arts - Film Studies
Queens College of The City University of New York
Flushing, NY06.2023
Skills
- Direct supervisory experience
- Error Resolution
- Clerical Support
- Client Correspondence
- MS Word, Excel, Outlook, Powerpoint
- Adult and Pediatric First Aid/CPR/AED Qualified
Certification
- Adult and Pediatric First Aid/CPR/AED Certificate ID: 01C3J3V
Accomplishments
- Summa Cum Laude
- Shirley Chisolm Fellowship
- Member of National Society of Leadership and Success (NSLS), 2022
- Member of Delta Phi Epsilon, 2022
- Queens Film Production Club Member, 2022
- UBUNTU mentor, Fall, 2022
- Queens College Woman's Club Awards Recipient
Timeline
Correction Captain
NY Dept. of Correction
03.2012 - 07.2019
Correctional Officer
NYC Department Of Corrections
11.2005 - 03.2012
Gate Agent
United Airlines
09.2003 - 10.2005
Bachelor of Arts - Film Studies
Queens College of The City University of New York
- Adult and Pediatric First Aid/CPR/AED Certificate ID: 01C3J3V
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