Viola Fauteux
Hartford,CT
Summary
Resourceful Bed Control Coordinator known for high productivity and efficient task completion. Possess specialized skills in patient flow management, interdepartmental communication, and healthcare software utilization. Excel in problem-solving, adaptability, and time management which ensure smooth hospital operations and optimal patient placement.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bed Control Coordinator
Saint Francis Hospital South
Hartford, CT
03.2024 - Current
- Provide management with updated capacity reports every four hours.
- Maintain regular updates of hospital capacity on the website.
- Streamlined processes to coordinate direct entry from medical offices.
- Inform ER charge nurse about incoming direct admit patients from external facilities.
- Alert floor charge nurse and secretary about patient transfer from external facility.
- Provided room assignment details to sending provider and nurse upon patient's acceptance by hospitalist.
- Coordinated transfer of imaging through cloud systems or disks as per provider's request.
- Request and retrieve demographic details to ensure accurate record creation.
- Informed department manager about scheduled direct admissions and previous day's statistics.
- Notified patient placement nurses about direct admissions.
- Monitored and expedited delayed transfers to ensure timely completion.
- Communicated with patient placement nurses on floor updates following discharges to enhance bed turnover.
- Established new charts for hospice-admitted patients.
- Ensured accurate chart conversion for patients admitted post-interventional radiology work.
- Ensured availability of floor census data during computer failures by creating backups.
- Facilitated coordination with floors to address movement and discharge issues when systems were non-functional.
- Initiated weekly reminder outreach for patients scheduled for upcoming EMU or Tikosyn admissions.
- Coordinated efficient supply ordering processes.
- Updated internal graphs to track hospital transfers and holds.
Unit Secretary
Saint Francis Hospital
Hartford, CT
03.2023 - Current
- Delegating phone calls to appropriate team members within the department
- Answering call bells
- Completing paperwork for when a patient expires in the department
- Page out to doctors as needed for providers
- Patient advocate I help pass meal trays, offer to get patients drinks, pillows, and blankets
- I let the nurses know if there is a need beyond what I am able to help with the patient
- File together all patient charts during my shift
- Place work orders for things as they arise within the department
Receptionist
Middlesex Health Primary Care
Cromwell, CT
08.2022 - 03.2023
- Handled multiple phone lines efficiently.
- Directed telephone messages to relevant office personnel.
- Entered patient insurance details into medical records.
- Organized and faxed documents into designated files.
- Managed patient appointment schedules.
- Secured prior authorization for urgent testing by coordinating with patient insurance providers.
- Sent required paperwork to patients.
Unit Secretary
UF Health The Villages
Lady Lake, FL
03.2021 - 06.2022
- Collaborated closely with physicians and admitting doctors at the hospital.
- Coordinate patient bed requests during admissions.
- Perform detailed consults tailored to each patient's needs.
- Created detailed charts and documents to support high-level patient care.
- Arranged timely relocation of patients requiring advanced medical services.
Direct Observer
UF Health The Villages
Lady Lake, FL
03.2021 - 06.2022
- Monitor patients closely to ensure they are safe
- Document all appropriate paperwork as needed during my shift
- Report any changes with the patient to the nurse or supervisor
- Stay with patients throughout any needed testing or restroom needs
Medical Transporter
UF Health The Villages
Lady Lake, FL
03.2020 - 06.2022
- Transport patients from the ER to the room they are admitted into
- If needed, put the patient on a telemetry monitor before transporting them from the emergency room
- I would then call the telemetry room and give them the patients information and location the patient was going
- I also transported patients for all the radiology departments
- I would also help assist in transferring patients from stretcher to imaging table if needed
Environmental Services
UF Health The Villages
Lady Lake, FL
06.2017 - 03.2020
- Sanitized patient rooms within designated department.
- Streamlined Emergency Room turnovers for enhanced operational efficiency.
- Cross-trained to maintain cleanliness in the Operating Room.
- Exchanged sharps containers upon requirement.
- Maintain cleanliness of all patient visitor spaces through dusting, vacuuming, and mopping.
- Maintained cleanliness and stocked supplies in patient rooms.
Education
High School -
Leesburg High School
Leesburg, FL05.2002
Skills
- Manage Multi-Phone Lines
- Facilitate Fax Communication
- Coordinate Ambulance Services
- Coordinating Trauma Services
- Initiating STEMI Services
- Coordinating Respiratory Services
- Microsoft Word
- Firstnet
- Webform Browser
- Enterprise Visibility
- Cerner
- Epic
- Patient prioritization
- Admission coordination
- Patient flow optimization
- Bed management
- Patient Greeter
- Patient Advocate
Certification
- BLS Certified
- Direct Observer Certified
References
- Kathie Yasko, 352-409-4473
- Lynette Hipp, 352-702-2280
- Brianna Jones, 740-447-2338
Timeline
Bed Control Coordinator
Saint Francis Hospital South
03.2024 - Current
Unit Secretary
Saint Francis Hospital
03.2023 - Current
Receptionist
Middlesex Health Primary Care
08.2022 - 03.2023
Unit Secretary
UF Health The Villages
03.2021 - 06.2022
Direct Observer
UF Health The Villages
03.2021 - 06.2022
Medical Transporter
UF Health The Villages
03.2020 - 06.2022
Environmental Services
UF Health The Villages
06.2017 - 03.2020
- BLS Certified
- Direct Observer Certified
High School -
Leesburg High School
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