Viola Wang
Quincy,MA
Summary
Systematic E-Commerce Associate possessing deep familiarity of SEO and complicated algorithms. Efficient and detailed professional offering 3-year background overseeing online sales and presence of web-based companies. Well-versed in tracking website functionality and using web analytics tools to track and measure performance. Goal-oriented individual committed to improving retention and conversion and boosting company's online presence and sales. Customer-focused leader with successful track record of driving sales, improving customer satisfaction and creating efficient operations. Extensive knowledge of digital marketing tools and well-versed in creating and executing campaigns to boost visibility and drive sales. Creative problem solver and experienced negotiator with firm grasp of latest trends in industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
Work History
E-Commerce Specialist
ZONGHENG Warehouse
04.2021 - 10.2023
- Maintained working knowledge of company products, services and promotions.
- Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
- Met or exceeded sales goals and worked as team player in supporting other sales.
- Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
- Educated and engaged customers through product demonstrations via video software.
- Configured, added and removed items and images to provide most accurate representation of products on company's web portal.
- Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
- Monitored website traffic and customer reviews to evaluate responses to site updates.
- Collaborated with search engine shopping specialists to place marketing content in desired online locations.
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.
- Responded to customer issues and resolved complaints by leveraging expert knowledge.
- Uploaded digital media to online storefront, auction sites or other shopping Web sites for advertising purposes.
- Promoted products in online communities through weblog or discussion-forum postings, e-mail marketing programs or online advertising.
- Created promotional campaigns to boost sales and drive customer loyalty.
- Researched and developed new products to meet customer demands.
- Developed relationships with suppliers to facilitate timely delivery of products.
Early Childhood Education Project Manager
Guangzhou Aopei
08.2014 - 01.2016
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates to stakeholders and executive management.
Internal Sales Representative
Huategas
08.2013 - 07.2014
- Handled inbound prospect calls to provide product information, answer questions and resolve purchase hesitations.
- Added consumer purchase dates and updated address changes for current accounts in corporate database.
- Researched and identified possible new accounts for sales development.
- Developed working relationships with partners to merge and exchange consumer information and marketing data.
Tutor, Special Needs Students (Part Time)
Middle School
01.2011 - 07.2013
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
Education
EDUCATION - Education
HENAN EDUCATION UNIVERSITY
ZHENGZHOU 06.2016
Skills
- Affiliate Marketing
- Social Media Management
- User Experience Design
- Customer Support
- Team Leadership
- Market Research
- Mobile App Development
- Returns Management
- Order Fulfillment
- Customer Relationship Management
- Supply Chain Management
- Price Structuring
- Online Marketing
- Package Tracking
- Shipping Management
- Discount Negotiation
- Sales Expertise
- Shipment Preparation
Timeline
E-Commerce Specialist
ZONGHENG Warehouse
04.2021 - 10.2023
Early Childhood Education Project Manager
Guangzhou Aopei
08.2014 - 01.2016
Internal Sales Representative
Huategas
08.2013 - 07.2014
Tutor, Special Needs Students (Part Time)
Middle School
01.2011 - 07.2013
EDUCATION - Education
HENAN EDUCATION UNIVERSITY
Similar Profiles
Lulu LianLulu Lian
Software Testing Supervisor at Beijing Zongheng Technology Co., LtdSoftware Testing Supervisor at Beijing Zongheng Technology Co., Ltd
Yuqi MinYuqi Min
Electrical Engineer Intern at Chengdu Zongheng Automation Technology Co., Ltd.Electrical Engineer Intern at Chengdu Zongheng Automation Technology Co., Ltd.
Stephen KazsukStephen Kazsuk
Warehouseman at Yosemite Wholesale Warehouse/Save Mart WarehouseWarehouseman at Yosemite Wholesale Warehouse/Save Mart Warehouse
Anne MahoneyAnne Mahoney
Assistant Town Administrator at Town of Holbrook, MAAssistant Town Administrator at Town of Holbrook, MA
THOMAS PEREZTHOMAS PEREZ
National Sales Manager, Team Leader at Street CommunicationNational Sales Manager, Team Leader at Street Communication