Viola Williams
Philadelphia,pa
Summary
Professional in food and beverage industry with proven experience in streamlining operations and enhancing guest satisfaction. Known for strong leadership and ability to foster team collaboration, adapting swiftly to changing needs and priorities. Expertise includes staff training, inventory management, and ensuring compliance with health and safety standards. Valued for reliability and consistent achievement of results in fast-paced environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Food and Beverage Supervisor
Philadelphia Country Club
Gladwyne, PA
09.2023 - Current
- Supervised daily operations of food and beverage service to ensure high-quality guest experiences.
- Trained and mentored staff on service standards and product knowledge to enhance team performance.
- Collaborated with kitchen staff to coordinate menu offerings and optimize service efficiency.
- Implemented inventory management practices to maintain stock levels and reduce waste.
- Monitored compliance with health and safety regulations to ensure a safe dining environment.
- Assisted in developing training materials for new hires, streamlining onboarding processes.
- Resolved customer inquiries and complaints promptly, fostering positive guest relations.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Managed large-scale events and catering orders, ensuring timely preparation, delivery, and setup to exceed client expectations.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Controlled expenses and boosted profitability by managing food and labor costs.
Banquet Captain
Integrity Staffing Agency
Philadelphia, PA
02.2023 - 09.2023
- Coordinated event logistics to ensure seamless banquet operations.
- Supervised service staff to maintain high-quality guest experiences.
- Trained new team members on service protocols and standards.
- Managed inventory and supplies for efficient event preparation.
- Resolved guest inquiries and issues promptly to uphold satisfaction levels.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
Environmental Service Supervisor
Team Clean
04.2021 - 02.2023
- Performing supervisory work involving the assignment and direct supervision of our employees in maintaining the cleanliness and sanitation of Kipp Elementary Charter to provide a safe environment for students and staff.
Direct Support Professional
Kencrest
06.2018 - 05.2020
- Adhere to staff to client ratio at all times
- Assist client with daily living tasks (eating, hygiene etc.)
- Transport clients into the community
- Engage clients in stimulating activities (sensory, etc.)
- Follow building schedules to ensure group compliancy
Housekeeping
Kimco Cleaning Service
03.2017 - 05.2018
- Clean bathrooms, offices and store fronts to maintain the integrity of the king of Prussia Mall as well to provide a safe environment for shoppers.
Pharmacy Technician
Accu Staffing
08.2014 - 03.2017
- Assemble, pack and ship medication
- Perform pill counts and compounding
Education
Pharmacy Technician Certification - Pharmacology
CHI Institute
01-2009
Skills
- Certified Pharmacy Technician
- Certified Home Health Aid
- Organized
- Medical Knowledge
- Data Entry
- Time Management
- Menu development
- Food presentation
- Scheduling staff
- Banquet operations
- Fine-dining expertise
- Allergen awareness
- Table service
- Staff supervision
- Staff leadership
- Food safety compliance
- Food and beverage service
- Opening and closing procedures
- Team collaboration
- Point of sale POS software
Certification
- Pharmacy Technician Certification | 2007-Awarded 2009 | CHI Institute
- CORE CLASSES:
- INTRODUCTION TO PHARMACY
- ANATOMY AND PHYSIOLOGY
- COMPUTER INFORMATION SYSTEM
Timeline
Assistant Food and Beverage Supervisor
Philadelphia Country Club
09.2023 - Current
Banquet Captain
Integrity Staffing Agency
02.2023 - 09.2023
Environmental Service Supervisor
Team Clean
04.2021 - 02.2023
Direct Support Professional
Kencrest
06.2018 - 05.2020
Housekeeping
Kimco Cleaning Service
03.2017 - 05.2018
Pharmacy Technician
Accu Staffing
08.2014 - 03.2017
Pharmacy Technician Certification - Pharmacology
CHI Institute