Violet Carroll
Chesapeake,VA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
28
28
years of professional experience
Work History
Courier / Delivery Driver
FedEx
02.2014 - Current
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Managed customer inquiries and complaints in polite and professional manner.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Fostered positive working relationships with regular customers.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
Team Leader / A.M. Operations / ORF RAMP
FedEx
02.2003 - 02.2014
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
- Observed packing operations to verify conformance to specifications.
- Collected, arranged, and input information into database system.
Material Handler
FedEx
10.2000 - 02.2003
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Helped train new employees in safe practices and warehouse procedures.
Chief Operator / Overseas Phone Exchange
LCN
07.1997 - 06.2000
- Responsible for 13/15 base operators
- Responsible for schedules for facility open 24/7
- Provided on-the-job training to newly hired workers and team members.
- Kept accurate records of all calls / 911 / MWR / Base info
- Efficiently ran overseas phone exchange for LCN / GTMO
Material Handler / 727 / DC10 / Airbus
FedEx
10.1995 - 06.1997
- Loaded and offloaded FedEx Aircraft in highly time sensitive environment.
- Transported inventory items to appropriate locations.
- Volunteer member of AdHock and Deice teams.
Education
No Degree -
TCC
Virginia Beach, And Chesapeake, VANo Degree -
City College of Chicago
GTMOHigh School Diploma -
Norfolk Catholic High
Norfolk, VA06.1983
Skills
- Teamwork and Collaboration
- Route Management
- Customer Relationships
- Customer Service
- Retail Logistics
- Dependability and Honesty
- Attention to Detail
- Efficiency and Time Management
- Complex Problem-Solving
- Record Keeping
Timeline
Courier / Delivery Driver
FedEx
02.2014 - Current
Team Leader / A.M. Operations / ORF RAMP
FedEx
02.2003 - 02.2014
Material Handler
FedEx
10.2000 - 02.2003
Chief Operator / Overseas Phone Exchange
LCN
07.1997 - 06.2000
Material Handler / 727 / DC10 / Airbus
FedEx
10.1995 - 06.1997
No Degree -
TCC
No Degree -
City College of Chicago
High School Diploma -
Norfolk Catholic High
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