Violet Diaz
Yakima
Summary
Very fast paced, quick hands on learner, Team player, willing to give out a helping hand at any time. Friendly, outgoing and well mannered. Having many jobs and experiences under my belt gave me a wide range of abilities and skills through out my working years.
Overview
2026
2026
years of professional experience
Work History
Lead Server
Tumble creek club
Roslyn,WA
05 2023 - Current
- Lead Opening Server. Responsible for opening of restaurant. Making coffee. Setting up outside serving stations. Hosting Luncheons and conferences in conference room/dinning room. Prepared Flower arrangements through out the clubhouse. Hosted offsite catering events. Served in kids parlour and bowling alley. Trained new staff and worked in the golfhouse grill for periods of time making food and selling cocktails.
Waitress
Yakima Country Club
Terrace Heights , WA
06 2019 - 01 2022
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
- Increased sales of high margin menu items through effective upselling.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Set up dining room to meet hospitality and service standards.
- Made reservations for guests up to [Number] days in advance.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Associate
Macys Department Store
Union Gap, WA
09 2018 - 06 2019
- Answered incoming telephone calls to provide store, products and services information.
- Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
- Acted as point of contact for internal and external customers across departments.
- Developed and deepened customer relationships to cultivate loyal and engaged customer base.
- Identified needs of customers promptly and efficiently.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Served as liaison between certain departments to implement new improvement plans and changes.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
Education
High School Diploma -
Davis High School
Yakima, WA06.2012
Certificate of Completion - Legal/Medical
Y. V TECH
Yakima, WA06.2012
Skills
Work well under stress
Quick learner
Can multi task
I am bilingual and biliterate
I have excellent memory
Have great upselling skills and hospitality skills
Lots of customer experience with serving alcohol as well
Common Spirits knowledge
Languages
Spanish
Native or Bilingual
Timeline
High School Diploma -
Davis High School
Certificate of Completion - Legal/Medical
Y. V TECH
Lead Server
Tumble creek club
05 2023 - Current
Waitress
Yakima Country Club
06 2019 - 01 2022
Associate
Macys Department Store
09 2018 - 06 2019