Violet Fernandes
Silver Spring,MD
Summary
Dynamic and detail-oriented professional with a proven track record at T-Mobile, excelling in customer service and problem resolution. Adept at multitasking and fostering teamwork, I leverage excellent communication skills to enhance customer satisfaction and loyalty. Passionate about continuous improvement, I thrive in fast-paced environments while maintaining a positive attitude.
Overview
2026
2026
years of professional experience
Work History
Self Employee
Childcare
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Home Based Buisness
SareesbyViolet
06.2010 - Current
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
Customer Service Representative
Tmobile
08.2017 - 01.2018
- Managed high-volume calls while maintaining quality standards and protocols.
- Utilized CRM software to track interactions and update customer records accurately.
- Collaborated with team members to streamline processes and improve service delivery.
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Vonage
08.2010 - 07.2012
Interpreter
Lionbridge
07.2007 - 06.2010
Education
Graduate Certificate -
Holy Cross
Goa India 04.1995
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Languages
Hindi
Full Professional
Marathi
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Tmobile
08.2017 - 01.2018
Customer Service Representative
Vonage
08.2010 - 07.2012
Home Based Buisness
SareesbyViolet
06.2010 - Current
Interpreter
Lionbridge
07.2007 - 06.2010
Self Employee
Childcare
Graduate Certificate -
Holy Cross
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