Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Maudia Carter

Fayetteville

Summary

Dynamic customer service professional with a proven track record at Taco Bell, excelling in problem resolution and active listening. Recognized for enhancing customer satisfaction through effective complaint handling and personalized solutions, consistently exceeding performance metrics. Skilled in data entry and fostering team collaboration to drive operational efficiency and improve service delivery.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Childcare
01.2024 - 09.2025
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and support experience.
  • Collaborated with team to streamline communication processes, improving response times.
  • Trained new staff on customer service protocols and systems, fostering a knowledgeable team environment.
  • Analyzed customer feedback to identify trends, driving improvements in service delivery.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.

Team Leader Manager

Taco Bell
02.2024 - 03.2025
  • Provided feedback on workflow challenges, helping to streamline daily operations.
  • Engaged in regular communication with team leads to align on project objectives and tasks.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
  • Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
  • Ensured compliance with industry-specific regulations by implementing appropriate policies and procedures for the team''s operations.
  • Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
  • Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
  • Developed strong relationships with cross-functional departments to support successful project execution.

Cashier

Rainbow Clothing Store
01.2023 - 07.2024
  • Collaborated with team members to optimize store workflow during peak hours.
  • Monitored inventory levels at the register, reporting discrepancies to management for resolution.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.

Driver

Pizza Hut
09.2021 - 04.2022
  • Operated various vehicle types to ensure timely deliveries and pickups.
  • Maintained compliance with all traffic regulations and safety protocols during operations.
  • Conducted routine inspections of vehicles to guarantee optimal performance and safety standards.
  • Collaborated with logistics team to optimize routes for efficiency and reduced delivery times.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.

Team Leader Manager

The Childrens's Place
02.2020 - 04.2022
  • Assisted in coordinating daily team activities and schedules to ensure operational efficiency.
  • Supported management in training new team members on standard operating procedures.
  • Learned safety protocols and compliance measures relevant to team operations.
  • Contributed to maintaining a clean and organized workspace for optimal productivity.
  • Led employee relations through effective communication, coaching, training, and development.
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.

Cashier

Dollar General
10.2018 - 12.2020
  • Implemented upselling techniques to increase overall sales during shifts.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Answered questions about store policies and addressed customer concerns.

Key Holder Supervisor

Roses Discount
09.2017 - 01.2018
  • Supervised daily operations, ensuring optimal staff performance and adherence to company policies.
  • Managed inventory levels, coordinating stock replenishment and minimizing discrepancies.
  • Trained new employees on operational procedures, fostering a collaborative work environment.
  • Handled customer inquiries and resolved issues, enhancing overall customer satisfaction.
  • Conducted regular audits of cash registers and sales transactions for accuracy and compliance.
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Received and counted money.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Processed cash, credit, debit, and check payments.

Cashier

Family Dollar
07.2016 - 06.2017
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained cleanliness and organization of checkout area to enhance customer experience.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Resolved customer inquiries and issues promptly, ensuring satisfaction and loyalty.
  • Managed cash register operations, including balancing drawers at shift end.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

High School Diploma -

Malverne High School
Malverne, NY
12-2012

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Complaint handling
  • Payment processing
  • Customer satisfaction measurement
  • Follow-up skills
  • Appointment scheduling
  • Order processing
  • Dispute resolution
  • Sales expertise

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Timeline

Team Leader Manager

Taco Bell
02.2024 - 03.2025

Customer Service Representative

Childcare
01.2024 - 09.2025

Cashier

Rainbow Clothing Store
01.2023 - 07.2024

Driver

Pizza Hut
09.2021 - 04.2022

Team Leader Manager

The Childrens's Place
02.2020 - 04.2022

Cashier

Dollar General
10.2018 - 12.2020

Key Holder Supervisor

Roses Discount
09.2017 - 01.2018

Cashier

Family Dollar
07.2016 - 06.2017

High School Diploma -

Malverne High School

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