Violet Haas
Wellington,OH
Summary
Experienced with supervising in a team environment. Motivated to mentor both new and current team members to ensure a positive and supportive work environment. Committed to properly performing operational procedures to ensure productivity for all team members. Ample customer service skills with inclination to resolve issues and guarantee most adequate service. Adaptable to changes and a willingness to be reliable in case of such changes. Seeking to use and develop these skills in a new position or field to contribute to team success.
Overview
4
4
years of professional experience
Work History
Shift Leader
Dairy Queen Grill & Chill
05.2023 - Current
- Train new team members on how to effectively serve customers and properly handle food.
- Train new and current team member on how to cook and prepare food.
- Promptly resolve customer complaints and issues using problem solving skills and adequate communication skills.
- Communicate any issues or conflict among team members to management to ensure a stable and calm working environment.
- Handling cash and credit cards correctly, using POS software accurately.
- Ensure the store remains clean and sanitary for team members and customers.
Sandwich Artist
SUBWAY®Restaurants
09.2022 - 04.2023
- Correctly prepared sandwiches to customers desire.
- Correctly prepared and handled food and its equipment to ensure cleanliness and productivity.
- Adhered to food and health safety practices when preparing and serving food items for customers.
- Aided new employees on how to correctly follow certain tasks and procedures to maintain a welcoming and supportive environment.
- Maintained cleanliness in workspace and dining areas to adhere to restaurant policies.
- Correctly handled cash and credit cards while operating POS system.
- Correctly counted cash in the register at the end of the day.
- Communicated with customers to resolve conflict with service or food quality.
- Communicated issues customers and/ or team members had with management.
Junior Intern
Oberlin Heritage Center
06.2022 - 08.2022
- Assisted in organizing educational programs and community events to promote local heritage.
- Conducted research on historical topics to support exhibit development and public presentations.
- Maintained inventory of archival materials, ensuring accurate cataloging and preservation techniques.
- Engaged with visitors, providing information about tours, encouraging visitors to attend tours to learn about local heritage and history.
Education
Associate of Arts - Universal Arts
Lorain County Community College
Elyria, OH08-2025
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
Timeline
Shift Leader
Dairy Queen Grill & Chill
05.2023 - Current
Sandwich Artist
SUBWAY®Restaurants
09.2022 - 04.2023
Junior Intern
Oberlin Heritage Center
06.2022 - 08.2022
Associate of Arts - Universal Arts
Lorain County Community College