Violet Johnson
Oak Park,IL
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
Work History
Pilates Instructor
BODYBAR Pilates
Chicago, IL
04.2024 - Current
- Maintained a clean and organized studio space, ensuring a safe environment for all participants.
- Provided modifications for clients with injuries or limitations, ensuring a safe and effective workout experience.
- Contributed to studio''s revenue growth by promoting private lessons and package deals.
- Developed strong relationships with clients, resulting in high retention rates and referrals.
- Educated clients on the principles of Pilates, fostering a deeper understanding of the practice.
Sales Associate
BODYBAR Pilates
Chicago, IL
07.2023 - Current
- Suggested specific product purchases to meet customer needs.
- Demonstrated and explained products, methods and services to persuade customers to purchase products and used services.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Cosmetologist/Lash Technician
Amazing Lash Studio
Chicago, IL
09.2018 - Current
- Mentored and trained new lash technicians on techniques, salon policies, and customer service best practices to ensure a consistent standard of excellence across the team.
- Consulted with clients to understand desired look and discuss available lash options.
- Improved appointment booking efficiency with effective time management and organization skills.
- Ensured optimal sanitation and safety by maintaining a clean work environment and adhering to strict hygiene standards.
- Increased salon revenue by offering additional services such as lash lifts, tinting, and brow shaping.
- Assisted with marketing efforts including social media posts showcasing before-and-after transformations, helping attract new clientele.
- Boosted repeat clientele by fostering strong relationships through excellent customer service and communication skills.
Sales Associate
Club Monaco
01.2017 - 08.2018
- Operated cash register and POS to process sales transactions and handle payments
- Introduced promotions and sale opportunities, enticing customers.
- Used product knowledge for handling objections.
- Promoted visual presentation standards by keeping store replenished
- Drove sales through customer relationship building and suggestive selling techniques.
Customer Service Representative
NORC at the University of Chicago
Chicago, IL
12.2016 - 12.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Desk Receptionist
AC Hotel
06.2015 - 11.2016
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Completed late check-ins and directed guests to rooms and facilities.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collected room deposits, fees and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Resolved service-related problems and documented actions in system.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
Education
Bachelor Of Arts (B.A - Journalism
Columbia College Chicago
Chicago, ILLicensed Cosmetologist - Cosmetology
Neal F Simeon
Chicago, IL06.2013
Skills
- Data Entry and Database Software
- Computer Proficiency
- Telephone Etiquette
- Customer Complaint Resolution
- Visitor and Customer Relations
- Call Answering and Routing
- Data Confirmation
- Registration Services
- Fitness instruction
- Adaptability to Change
- Inclusivity and diversity awareness
- Hands-on Adjustments Proficiency
- Customer services
- Personal training and coaching
- Client Retention Strategies
- Health and wellness
- Visual Learning Support
- Licensed Cosmetologist
Timeline
Pilates Instructor
BODYBAR Pilates
04.2024 - Current
Sales Associate
BODYBAR Pilates
07.2023 - Current
Cosmetologist/Lash Technician
Amazing Lash Studio
09.2018 - Current
Sales Associate
Club Monaco
01.2017 - 08.2018
Customer Service Representative
NORC at the University of Chicago
12.2016 - 12.2017
Front Desk Receptionist
AC Hotel
06.2015 - 11.2016
Bachelor Of Arts (B.A - Journalism
Columbia College Chicago
Licensed Cosmetologist - Cosmetology
Neal F Simeon