Violet Lahr
Weed,CA
Summary
Communicative Front Office Manager with 5+ years of experience maintaining high level of hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to customer requests or concerns and addressing with prompt responses. I am a dependable and punctual collaborator commended for consistently arriving to work prepared and on time. Highly motivated with a friendly attitude and a flexible approach to dealing with routine issues and special circumstances such as VIP customers and concerns.
Overview
6
6
years of professional experience
Work History
Front Office Manager
Farmhouse Motel
Paso Robles
05.2023 - Current
- Responsible for managing the daily operations of the front desk, including greeting guests, answering phone calls and emails.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
- Assisted in recruiting, training, evaluating and developing staff members in order to maintain high standards of performance.
- Conducted regular meetings with staff members to discuss new initiatives or changes in existing processes.
- Created detailed reports for inventory discrepancies.
Hotel Front Desk Supervisor
Fireside Inn on Moonstone Beach Drive
Cambria, California
08.2020 - 05.2023
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Facilitated successful front desk operations for high-volume hotel.
- Delegated work to staff, setting priorities and goals.
- Coached staff on strategies to enhance performance and improve customer relations.
- Managed team of front desk agents, supervising personnel in issue resolution.
Lead Front Desk Receptionist
The Spa Central Coast
Paso Robles, CA
08.2019 - 03.2020
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Managed customer complaints and rectified issues to completion.
- Knowledge of MindBody software.
- Providing great customer service along with soft/hard retail sales.
- Handled payment processing and provided customers with receipts and proper bills and change.
Assistant Manager
Cage Clothing
San Luis Obispo, CA
10.2018 - 08.2019
- Keeping records of all inventory in stock.
- Submit weekly deposits.
- Hard and soft selling.
- Maintaining cleanliness of store and store font.
- Window, mannequin, and product display to appeal to customers.
- Social Media management.
- Delegated daily tasks to team members to optimize group productivity.
Education
High School Diploma -
Woodlake High School
Woodlake, CA06.2013
Skills
- Self-motivated
- Provides excellent customer service
- Easily approachable and eager to learn
- Extremely punctual and reliable
- Able to multi-task and works well under pressure
- Love being part of and working as a team
References
- Michael Betchold - Farmhouse/Riverlodge Motel General Manager - (805) 710-1734
- EVa Kessler - Director of Operations for NOMADA Hotel Group - (805) 458-2927
Timeline
Front Office Manager
Farmhouse Motel
05.2023 - Current
Hotel Front Desk Supervisor
Fireside Inn on Moonstone Beach Drive
08.2020 - 05.2023
Lead Front Desk Receptionist
The Spa Central Coast
08.2019 - 03.2020
Assistant Manager
Cage Clothing
10.2018 - 08.2019
High School Diploma -
Woodlake High School
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