Hardworking professional with 24+ years of experience and a proven knowledge of records management, productivity, performance management and operating policies and procedures.
Overview
27
27
years of professional experience
Work History
PAS Case Coordinator
Legacy Home Health Agency Inc
Rio Grande City, TX
04.2023 - Current
Answering high volume incoming calls regarding patient/client services.
Processing patient information in agency database.
Supervising attendant schedules for patient services
Assisting with finding attendants and/or service coverage for patients
Communicating with state caseworkers and insurances to coordinate services.
Director and Quality Assurance
Starr Home Health Agency
Rio Grande City, TX
01.2006 - 06.2022
Audited all client and attendant records for potential errors.
Coordinated with administrators and supervisors to inform and correct errors found.
Recommended necessary corrective actions, based on audit results.
Implemented new procedures for changes that were addressed by state law through HHSC.
Interpreted state requirements, provided safety information, and recommended compliance procedures to supervisors, employees, and administrators.
Directed and tracked census activities, implemented procedural changes, and ensured compliance through meticulous report analysis.
Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
Developed policies and procedures to ensure compliance with corporate standards.
Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Quality Assurance Auditor
APC Agency
Rio Grande City, TX
04.1998 - 01.2006
Audited all client and attendant records for potential errors.
Coordinated with administrators and supervisors to inform and correct errors found.
Recommended necessary corrective actions, based on audit results.
Implemented new procedures for changes that were addressed by state law through HHSC.
Interpreted state requirements, provided safety information, and recommended compliance procedures to supervisors, employees, and administrators.
Legal Case Analyst II Judicial Actions at Miami-Dade State Attorney's OfficeLegal Case Analyst II Judicial Actions at Miami-Dade State Attorney's Office