Summary
Overview
Work History
Education
Skills
Timeline
Generic

Violeta Gonzalez

Rio Grande City,USA

Summary

Hardworking professional with 24+ years of experience and a proven knowledge of records management, productivity, performance management and operating policies and procedures.

Overview

27
27
years of professional experience

Work History

PAS Case Coordinator

Legacy Home Health Agency Inc
Rio Grande City, TX
04.2023 - Current
  • Answering high volume incoming calls regarding patient/client services.
  • Processing patient information in agency database.
  • Supervising attendant schedules for patient services
  • Assisting with finding attendants and/or service coverage for patients
  • Communicating with state caseworkers and insurances to coordinate services.

Director and Quality Assurance

Starr Home Health Agency
Rio Grande City, TX
01.2006 - 06.2022
  • Audited all client and attendant records for potential errors.
  • Coordinated with administrators and supervisors to inform and correct errors found.
  • Recommended necessary corrective actions, based on audit results.
  • Implemented new procedures for changes that were addressed by state law through HHSC.
  • Interpreted state requirements, provided safety information, and recommended compliance procedures to supervisors, employees, and administrators.
  • Directed and tracked census activities, implemented procedural changes, and ensured compliance through meticulous report analysis.
  • Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
  • Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
  • Developed policies and procedures to ensure compliance with corporate standards.
  • Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.

Quality Assurance Auditor

APC Agency
Rio Grande City, TX
04.1998 - 01.2006
  • Audited all client and attendant records for potential errors.
  • Coordinated with administrators and supervisors to inform and correct errors found.
  • Recommended necessary corrective actions, based on audit results.
  • Implemented new procedures for changes that were addressed by state law through HHSC.
  • Interpreted state requirements, provided safety information, and recommended compliance procedures to supervisors, employees, and administrators.

Education

Health Unit Coordinator Certification -

South Texas College
McAllen, TX
12.1997

High School Diploma -

Rio Grande City High School
Rio Grande City, TX
05.1997

Skills

  • Computers
  • Microsoft Office
  • Customer Satisfaction
  • Problem anticipation and resolution
  • HIPAA regulations
  • Call Transfers
  • Clerical skills

Timeline

PAS Case Coordinator

Legacy Home Health Agency Inc
04.2023 - Current

Director and Quality Assurance

Starr Home Health Agency
01.2006 - 06.2022

Quality Assurance Auditor

APC Agency
04.1998 - 01.2006

Health Unit Coordinator Certification -

South Texas College

High School Diploma -

Rio Grande City High School
Violeta Gonzalez