Violeta Kalinovic
Henderson,NV
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit
Las Vegas, Nevada
01.2023 - 12.2025
- Provided safety demonstrations and emergency instructions to passengers.
- Addressed passenger inquiries and resolved concerns during flights.
- Conducted pre-flight checks to ensure safety equipment readiness.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Responded to medical emergencies as needed during flights.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Collaborated with crew members to maintain service efficiency.
Flight Attendant
Emirates Airlines
Dubai, United Arab Emirates
05.2016 - 08.2022
- Assisted passengers with boarding and disembarking procedures.
- Provided safety demonstrations and emergency instructions to passengers.
- Ensured cabin cleanliness and organized supplies for each flight.
Bartender
Carnival Cruise Lines
Doral, Florida
10.2015 - 02.2016
- Mix drinks and serve beverages to guests aboard cruise ships.
- Maintain cleanliness and organization of bar area and equipment.
- Engage with guests to enhance their onboard experience and satisfaction.
- Developed good working relationships with fellow employees through effective communication.
- Resolved customer complaints in a professional manner.
Education
Master of Economics - Banking And Finance
Belgrade Banking Academy
Belgrade, Serbia10.2020
High School of Economics
Bor, Serbia06.2005
Skills
Safety procedures
Emergency response
Customer service
Conflict resolution
Team oriented
Communication skills
Problem solving
Time management
Stress management
Multicultural sensitivity
Service efficiency
Passenger assistance
Team collaboration
Certification
- FAA Flight Attendant Certification
- Emirates Airlines Safety & Emergency Procedures Training
- CPR / First Aid / AED Certified
Languages
English
Full Professional
Serbian
Native/ Bilingual
Croatian
Native/ Bilingual
Macedonian
Professional
Romanian
Limited
Spanish
Limited
Accomplishments
- Emirates Airlines GR1 Promotion to Business Class Service
Core Competencies
- Passenger Safety & Emergency Procedures (FAA & EASA)
- Premium Cabin Service & Upselling (Business Class)
- Conflict Resolution & Customer Care
- First Aid / CPR / AED Certified
- Multicultural Communication (English, Serbian – add others if desired)
- Safety Drills & Emergency Response Training
- Team Leadership & Crew Coordination
References
References available upon request.
Timeline
Flight Attendant
Spirit
01.2023 - 12.2025
Flight Attendant
Emirates Airlines
05.2016 - 08.2022
Bartender
Carnival Cruise Lines
10.2015 - 02.2016
Master of Economics - Banking And Finance
Belgrade Banking Academy
High School of Economics