Violeta Luna
Brooklyn,NY
Summary
My objective is to secure a challenging position in a dynamic environment that will allow me to utilize my skills and continue to grow both personally and professionally.
Strong history in customer service & hospitality industry. I have honed key skills from hospitality & customer service that have enabled my ability to collaborate with management, internal teams, and clients to complete assignments, and further grow long term business relationships.
Overview
18
18
years of professional experience
Work History
Lead Housekeeping Room Attendant
Star Hospitality Group
Brooklyn
01.2022 - Current
- Cleaning and servicing assigned guest rooms in a timely and organized manner, following procedures and hotel standards
- Keeping an organized linen cart that is neat, well stocked and organized
- Report any areas within guest rooms that need attention, such as fixtures, door locks, televisions, HVAC, etc
- Maintaining security of your equipment, key and supplies issued to you
- Reporting lost and found articles to your supervisor
- Respond to guest requests in a friendly and timely manner.
Personal In-Home Caregiver
Private Care
Brooklyn, NY
02.2016 - 04.2024
- Encourage exercise and physical activity as part of an overall plan of care.
- Organize a variety of recreational activities for clients both inside and outside the home environment.
- Assist with mobility issues by providing transfers from bed to wheelchair or other devices as needed.
General Associate/Sales Tech
Kings County, Downstate, Mount Sinai Hospital
01.2019 - 01.2020
- Handled cash transactions, inventory & stock
- Provides oversight to staff in receiving, preparing, and posting of receipts for hospital services while ensuring the accuracy in the posting of the receipt and contractual allowance
- Ensured customers receive the product or service they purchased and troubleshoot any issues they may have with the equipment.
All Point Cleaning Services
Concepts Of Independence
01.2018 - 01.2020
- Administer medication as needed
- Assist with personal development and independence of residents
- Train residents in activities of daily living and development of self-help and social skills.
Porter
Douglas Element Property Management
01.2007 - 01.2018
- Maintained daily upkeep of 42 cooperate buildings
- Waxed, stripped, and polished floors
- Retrieve all garbage and placed curbside for designated pick up
- Distribute memos & all notices concerning the buildings.
Education
High School Diploma -
Phillips Global Institute High School
New Jersey 12-2022
Skills
- Strong history in customer service & hospitality industry
- Collaboration with management, internal teams, and clients
- Completing assignments and growing long-term business relationships
- Cleaning and servicing guest rooms
- Following procedures and hotel standards
- Organizing linen cart
- Reporting areas within guest rooms that need attention
- Maintaining security of equipment, key, and supplies
- Responding to guest requests in a friendly and timely manner
- Handling cash transactions, inventory, and stock
- Providing oversight to staff in receiving, preparing, and posting receipts
- Ensuring accuracy in the posting of receipts and contractual allowance
- Troubleshooting issues with equipment
- Administering medication as needed
- Assisting with personal development and independence of residents
- Training residents in activities of daily living and self-help skills
- Maintaining daily upkeep of cooperate buildings
- Waxing, stripping, and polishing floors
- Retrieving and disposing of garbage
- Distributing memos and notices concerning the buildings
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Time management
- Bilingual
References
References Available Upon Request
Timeline
Lead Housekeeping Room Attendant
Star Hospitality Group
01.2022 - Current
General Associate/Sales Tech
Kings County, Downstate, Mount Sinai Hospital
01.2019 - 01.2020
All Point Cleaning Services
Concepts Of Independence
01.2018 - 01.2020
Personal In-Home Caregiver
Private Care
02.2016 - 04.2024
Porter
Douglas Element Property Management
01.2007 - 01.2018
High School Diploma -
Phillips Global Institute High School