Violeta Luna
Brooklyn
Overview
18
18
years of professional experience
Work History
Direct Service Professional
Horizon Health Staffing
Hicksville
10.2024 - Current
- Recorded client status progress and challenges in logbooks and reports.
- Developed positive relationships with clients while maintaining professional boundaries.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Supported clients in community integration activities such as shopping trips, recreational outings.
- Helped clients get in and out of beds and wheelchairs.
- Transported clients to doctor's appointments and errands.
- Maintained detailed records of services performed on clients.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Lead Housekeeping Room Attendant
Star Hospitality Group
Brooklyn
01.2022 - 09.2024
- Cleaning and servicing assigned guest rooms in a timely and organized manner, following procedures and hotel standards
- Keeping an organized linen cart that is neat, well stocked and organized
- Report any areas within guest rooms that need attention, such as fixtures, door locks, televisions, HVAC, etc
- Maintaining security of your equipment, key and supplies issued to you
- Reporting lost and found articles to your supervisor
- Respond to guest requests in a friendly and timely manner.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
Personal In-Home Caregiver
Private Care
Brooklyn
02.2016 - 04.2024
- Encourage exercise and physical activity as part of an overall plan of care.
- Organize a variety of recreational activities for clients both inside and outside the home environment.
- Assist with mobility issues by providing transfers from bed to wheelchair or other devices as needed.
General Associate/Sales Tech
Kings County, Downstate, Mount Sinai Hospital
01.2019 - 01.2020
- Handled cash transactions, inventory & stock
- Provides oversight to staff in receiving, preparing, and posting of receipts for hospital services while ensuring the accuracy in the posting of the receipt and contractual allowance
- Ensured customers receive the product or service they purchased and troubleshoot any issues they may have with the equipment.
All Point Cleaning Services
Concepts Of Independence
01.2018 - 01.2020
- Administer medication as needed
- Assist with personal development and independence of residents
- Train residents in activities of daily living and development of self-help and social skills.
Porter
Douglas Element Property Management
01.2007 - 01.2018
- Maintained daily upkeep of 42 cooperate buildings
- Waxed, stripped, and polished floors
- Retrieve all garbage and placed curbside for designated pick up
- Distribute memos & all notices concerning the buildings.
Education
High School Diploma -
Phillips Global Institute High School
New Jersey 12-2022
Skills
- Strong history in customer service & hospitality industry
- Collaboration with management, internal teams, and clients
- Completing assignments and growing long-term business relationships
- Cleaning and servicing guest rooms
- Following procedures and hotel standards
- Organizing linen cart
- Reporting areas within guest rooms that need attention
- Maintaining security of equipment, key, and supplies
- Responding to guest requests in a friendly and timely manner
- Handling cash transactions, inventory, and stock
- Providing oversight to staff in receiving, preparing, and posting receipts
- Ensuring accuracy in the posting of receipts and contractual allowance
- Troubleshooting issues with equipment
- Administering medication as needed
- Assisting with personal development and independence of residents
- Training residents in activities of daily living and self-help skills
- Maintaining daily upkeep of cooperate buildings
- Waxing, stripping, and polishing floors
- Retrieving and disposing of garbage
- Distributing memos and notices concerning the buildings
- Creativity
- Leadership
- Organization
- Problem solving
- Teamwork
- Time management
- Bilingual
References
References Available Upon Request
Timeline
Direct Service Professional
Horizon Health Staffing
10.2024 - Current
Lead Housekeeping Room Attendant
Star Hospitality Group
01.2022 - 09.2024
General Associate/Sales Tech
Kings County, Downstate, Mount Sinai Hospital
01.2019 - 01.2020
All Point Cleaning Services
Concepts Of Independence
01.2018 - 01.2020
Personal In-Home Caregiver
Private Care
02.2016 - 04.2024
Porter
Douglas Element Property Management
01.2007 - 01.2018
High School Diploma -
Phillips Global Institute High School