Violetta Diego
West Chicago
Summary
Proficient in technical support and data management, I excelled as a Student Help Desk Technician at West Chicago Community High School, where I enhanced user understanding through clear communication. My detail-oriented approach and fast typing speed significantly improved ticket resolution efficiency, ensuring a seamless support experience for all users.
Overview
4
4
years of professional experience
3
3
Certification
Work History
Retail Associate
Aquascape Inc.
Saint Charles, IL
04.2025 - Current
- Managed efficient cash register operations.
- Maintained store organization and cleanliness, contributing to a welcoming environment for shoppers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Collaborated with team members to maintain inventory accuracy and manage stock levels effectively.
- Answered calls and directed customers to the appropriate departments.
Student Help Desk Technician
West Chicago Community High School
West Chicago, IL
08.2021 - 12.2024
- Provided basic end-user troubleshooting and desktop support.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Maintained accurate documentation of help desk tickets, ensuring proper tracking and resolution of issues.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
Data Entry Intern
Spraying Systems
Carol Stream, IL
05.2024 - 07.2024
- Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
- Reduced errors in reports by thoroughly reviewing entered data and making necessary corrections before submission.
- Enhanced overall data management capabilities by participating in team meetings, sharing insights, and offering suggestions for process improvements.
- Completed data entry tasks with accuracy and efficiency.
- Corrected data entry errors to prevent duplication or data degradation.
- Utilized techniques for increasing data entry speed.
Education
High School Diploma -
West Chicago Community High School
West Chicago, IL12-2024
Skills
- Fast typing speed
- Detail-oriented approach
- Data entry
- Critical thinker
- Microsoft Office proficiency
- Microsoft Excel
- Support ticket system management
- Technical support
Certification
- Excel Expert Certification (MOS) - Microsoft.
- Excel Certification (MOS) - Microsoft
- Word Certification (MOS) - Microsoft
Timeline
Retail Associate
Aquascape Inc.
04.2025 - Current
Data Entry Intern
Spraying Systems
05.2024 - 07.2024
Student Help Desk Technician
West Chicago Community High School
08.2021 - 12.2024
High School Diploma -
West Chicago Community High School