Ta'Nya Polite
North Charleston,SC
Summary
A Passionate and results-oriented customer service assistant with strong listening skills and a profound ability to resolve any issues satisfactorily. Genuine desire to help customers in all phases of their purchase and after-sales service. A strong team player with proven negotiation and persuasive skills.
Experienced with data accuracy and efficient information processing. Uses office software and organizational skills to maintain high standards of data management. Track record of reliability and adaptability in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Lead
Dollar General
06.2022 - Current
- A lead associate offers products and services to clients, answer inquiries, conduct demonstrations, process payments, arrange billing plans, and perform follow-up calls also i handle issues and concerns, resolving them in adherence to the company's policies and regulations
Remote Benefits Representative
Veteran Government Services
01.2022 - Current
- Coordinated leave-of-absence requests in accordance with FMLA guidelines and company policies, ensuring timely processing of paperwork and communication with affected parties.
- Responded quickly to employee inquiries regarding their benefit plans, fostering positive relationships within the organization.
- Streamlined benefits administration processes for improved accuracy and efficiency.
- Managed relationships with benefits providers, negotiating favorable contracts for the organization.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
Remote Payments Support Specialist
BARCLAYS BANK
10.2020 - 03.2022
- As an online Financial/Customer Service Rep I provided financial advice and match financial products with the customers' needs and goals while developing a long-term rapport with customers to identify resolution to issues
- Operate confidently and effectively in compliance with call enter operations
- Maintain and operate under values in accordance to Barclays
- Obtain extensive knowledge of operates involving operating systems such as Google Suits, Microsoft suits, Citrix and TSYS
Manager
Circle K
01.2021 - 11.2021
- Meeting customer needs and expectations of how a convenience store should look and feel
- Having meeting with staff about roles, and expectations on duties in the work environment
- Preordering trucks for inventory and signing off on any technical issues
- Interviewing potential employees to make sure they are qualified for the job and task at hand that come with work at the store
Education
Ged - Military
Columbia Military Academy
Columbia, SC12.2019
11th -
North Charleston High School
North Charleston, SC06.2018
Skills
- Communication
- Problem solving
- Leadership
- Creativity
- Time management
- Team work
- Citrix
- Operating Systems
- Banking
- Microsoft Windows
- Cash handling
- Data analysis skills
- Google Suite
- Process improvement
- Customer service
- Sales
- Negotiation
- Interviewing
- Manufacturing
- Utilities
- Hand tools
- Typing
- Customer support
- Data entry
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Data accuracy
- Accuracy and attention to detail
- Fast typing speed
- Customer Service-oriented
Certification
Food Handler Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Data entry: Attention to detail, 01/01/22, Proficient
- Advanced attention to detail, 01/01/22, Proficient
- Supervisory skills: Motivating & assessing employees, 01/01/22, Proficient
- Sales skills, 01/01/22, Familiar
- Customer focus & orientation, 11/01/22, Proficient
- Retail customer service, 08/01/22, Proficient
- Management & leadership skills: Impact & influence, 08/01/22, Highly Proficient
- Administrative assistant/receptionist, 09/01/22, Familiar
Timeline
Retail Sales Lead
Dollar General
06.2022 - Current
Remote Benefits Representative
Veteran Government Services
01.2022 - Current
Manager
Circle K
01.2021 - 11.2021
Remote Payments Support Specialist
BARCLAYS BANK
10.2020 - 03.2022
Ged - Military
Columbia Military Academy
11th -
North Charleston High School
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