Violetta Melgoza Wright
Paris,IL
Summary
Motivated and a responsible individual with strong prioritization, planning and critical thinking skills to multitask in fast-paced settings. Organized, diligent and adaptable to dynamic needs. Have worked in the customer service field for over 20 years.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Secretary's Assistant
Jones & Griffin Law Offices P.C.
2022.12 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to Drew and Lori by copying, faxing, and filing documents.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Completed forms, reports, logs and records to quickly handle all documentation to Drew
Customer Service Specialist
Longview Bank & Trust
2008.09 - 2022.11
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained and managed customer files and databases.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Promoted bank's products and services by consistently cross-selling to customers.
- Examined tellers' reports of daily transactions for accuracy.
- Trained new hires on customer service policies and procedures.
- Maintained friendly and professional customer interactions.
- Established rapport with new clients to increase satisfaction and loyalty.
Collections Representative and Teller
Chase
2002.02 - 2008.08
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Achieved performance goals on consistent basis.
- Resolved challenging situations with friendly but firm strategies.
- Processed payments and applied to customer balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Server
Carmina's Restaurant
2000.01 - 2002.01
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
GED -
Dundee-Crown High School
Carpentersville, IL05.2001
Skills
- Administrative Procedures
- Organize Files
- Set Appointments
- Database Maintenance
- Multitasking and Time Management
- Customer Service
- Microsoft Office
- Bilingual in Spanish and English
- Billing and Invoicing
Certification
Notary Public-expires 2/17/2027
Timeline
Secretary's Assistant
Jones & Griffin Law Offices P.C.
2022.12 - Current
Customer Service Specialist
Longview Bank & Trust
2008.09 - 2022.11
Collections Representative and Teller
Chase
2002.02 - 2008.08
Server
Carmina's Restaurant
2000.01 - 2002.01
GED -
Dundee-Crown High School
Notary Public-expires 2/17/2027
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