Violette Mitchell
Seattle,WA
Summary
Hospitality-driven and dependable service professional with hands-on experience in upscale dining, spa guest services, and high-volume food production. Proven ability to deliver exceptional guest experiences in fast-paced environments while maintaining efficiency, accuracy, and professionalism. Skilled in synchronized service, POS systems, upselling, and guest relations. Passionate about creating welcoming environments that enhance customer satisfaction and drive repeat business. Preparing for a long-term career in the service industry with a strong foundation in hospitality excellence.
Overview
3
3
years of professional experience
Work History
Hostess
Columbia Hospitality
Heathman Hotel, 220 Kirkland Ave Kirkland, WA
03.2026 - Current
- Welcomed and seated guests in an upscale hotel restaurant.
- Managed reservations, waitlists, and guest communications.
- Coordinated with staff to optimize seating and guest flow.
- Delivered exceptional customer service and guest relations support.
Server
Aegis Living
Seattle, WA
10.2025 - 03.2026
- Provide synchronized, high-volume meal service in an upscale senior living community.
- Manage table turnover and dining flow efficiently while maintaining a polished guest experience .
- Ensure strict adherence to dietary plans and allergen restrictions.
- Resolve guest concerns promptly to maintain high resident satisfaction.
- Maintain professionalism and stamina during peak service periods
Guest Services
Ananyas Spa
Seattle, WA
07.2025 - 02.2026
- Managed front desk operations, appointment scheduling, and multi-line phone systems.
- Delivered detailed service recommendations and promoted spa packages and retail products.
- Processed payments accurately while following company financial procedures.
- Opened and closed facilities in compliance with operational standards.
- Maintained clean, organized guest spaces to ensure seamless service flow.
Lead Baker
Cinnaholic
Seattle, WA
10.2024 - 02.2025
- Produced 50+ baked goods per hour during peak demand using kitchen equipment.
- Maintained product quality, visual presentation, and inventory awareness.
- Assisted customers with recommendations and resolved service concerns professionally.
- Operated POS system and handled cash/credit transactions accurately.
Party Host
Playdate SEA
Seattle, WA
09.2023 - 10.2024
- Coordinated private events, managing timelines, food service, and guest satisfaction.
- Upsold menu items and enhanced guest experiences in a high-energy environment.
- Enforced safety policies while maintaining a welcoming atmosphere.
Education
Highschool - undefined
Garfield
06.2025
Skills
- Strong interpersonal & communication skills
- Cash handling & POS systems (Square, Toast, etc)
- Hospitality & guest service etiquette
- Beginner computer & intermediate email skills
- Service upselling
- Conflict resolution & complaint handling
- Fast-paced multitasking under pressure
- Team support and peer onboarding
- Scheduling
- Inbound and outbound calling
- Processed transactions and handled guest feedback with professionalism
Timeline
Hostess
Columbia Hospitality
03.2026 - Current
Server
Aegis Living
10.2025 - 03.2026
Guest Services
Ananyas Spa
07.2025 - 02.2026
Lead Baker
Cinnaholic
10.2024 - 02.2025
Party Host
Playdate SEA
09.2023 - 10.2024
Highschool - undefined
Garfield