Vionne Edwards
Shyftoff
Cuthbert,GA
20
years of professional experience
Professional logistics specialist with proven ability to streamline inventory processes and optimize supply chain efficiency. Strong collaborative skills and adaptable to dynamic environments, ensuring reliable and consistent performance. Expertise in inventory management systems, data analysis, and problem-solving, resulting in effective inventory control and operational excellence.
Work History
Agent Support Specialist
3 Years 8 Months- Provided comprehensive support to agents, ensuring a high level of productivity and success.
- Provided exceptional customer support, resolving inquiries and issues for agents efficiently.
- Monitored agent performance and provided constructive feedback and coaching to enhance skills.
- Monitored agent performance, providing constructive feedback and coaching when necessary to drive continuous improvement efforts.
- Coordinated training sessions for new agents, enhancing understanding of processes and tools.
Stock Room Associate
2 Years 4 Months- Expedited order fulfillment times by accurately picking items from storage locations, verifying quantities, and preparing shipments for delivery.
- Assisted with inventory receiving process, inspecting incoming deliveries for accuracy, quality control issues, or signs of tampering before entering them into the system.
- Maintained accurate records of inventory levels using inventory management systems.
- Prepared pallets for shipment or use by sales floor employees.
Inventory Specialist
5 Years 2 Months- Managed inventory levels to ensure optimal stock availability and reduce excess inventory.
- Implemented inventory control procedures to enhance accuracy and minimize discrepancies.
- Trained staff on proper inventory management techniques and best practices.
- Streamlined receiving processes to improve efficiency during stock intake operations.
- Led initiatives for system upgrades, enhancing tracking capabilities of inventory management software.
- Performed data entry and completed proper paperwork.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
Mail Carrier
3 Years 6 Months- Provided friendly, efficient service to customers, resolving challenging situations effectively.
- Handled mail and packages with care to prevent damage during delivery.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Collected outgoing mail from homes and businesses along routes, ensuring timely delivery to intended recipients.
Supervisor
13 Years 4 Months- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved customer complaints and adjusted policies to enhance service responsiveness.
- Monitored workflow to enhance employee time management and support productivity goals.
- Evaluated employee performance and provided coaching to address development areas.
Education
Associate of Science - Accounting And Business Management
High School Diploma
Skills
Customer Account Management
Customer Relations
Documentation
Problem-Solving Ability
Administrative Support
Organizational skills
Agent support coordination
Quality control
Reporting metrics
Performance monitoring
Sorting and labeling
Compliance training
Timeline
Agent Support Specialist
Shyftoff
2022.12 - CurrentRead More
Stock Room Associate
Walmart
2019.11 - 2022.03Read More
Mail Carrier
United Staes Postal Service
2016.08 - 2020.02Read More
Inventory Specialist
Southern Plastics
2016.03 - 2021.05Read More
Supervisor
Top Bait Outdoors
2006.05 - 2019.09Read More
Randolph Clay High School
High School Diploma
Read More
Penn Foster Career School
Associate of Science from Accounting And Business Management
Read More