VIPINRAJ SAMRAJ
Garland
Summary
Dynamic Software Engineering Manager at Amdocs with expertise in Kubernetes and cost optimization. Proven track record in leading cross-functional teams to enhance system availability and streamline CI/CD processes. Adept at strategic planning and effective communication, driving significant improvements in production management and incident resolution.
Overview
23
23
years of professional experience
Work History
SOFTWARE ENGINEERING MANAGER
AMDOCS
Plano
11.2021 - Current
- Managing the infra & application team supporting on premise & Azure cloud next gen platform (Kubernetes, Elastic Search, Docker, Volt DB etc.) for major telecom provider.
- Prepare release road maps, estimates & growth projections to oversee the budgets.
- Collaborate with Product, development & operations for major deliverables.
- Manage deployments (CI/CD pipelines), upgrades & releases, OS patching and DC installations.
- Prepare and present various management reports & PRR items.
- Enhance the monitoring solution with Grafana & App Dynamics.
- Expertized in Cost optimization.
- Product Lifecycle & Agile Product Management.
- High Availability & Disaster Recovery Planning.
SOFTWARE SUPPORT MANAGER
AMDOCS
IL
02.2014 - 10.2021
- Manage the production management team supporting 8 telecom providers (On premise & cloud env).
- Manage production escalations to ensure timely resolution of incidents & maximize system availability while minimizing the impacts to the business.
- Lead efforts to ensure correct logging and monitoring is established with internal and external partners.
- Conduct RCA discussions; suggest get wells & AIs for preventing re occurrences.
- Train and mentor new shift managers.
- Review monitoring systems, take action on alerts, and revise thresholds to ensure app stability.
SHIFT/OPERATIONS MANAGER
AMDOCS
07.2009 - 02.2014
- Operation Management for 8 telecom providers, including analysis to resolution of real-time issues within an extremely fast-paced, high-priority environment.
- Monitor and manage the 24/7 production environment (Application, servers & storage, Network, Batch Processing, DB, Capacity, File system etc etc).
- Manage maintenance window and making sure the production is UP and running by keeping the SLA’s.
- Good experience with Control M, Maestro, Monitoring tools, UTS and Data Centre OP’s.
SR. INTEGRATION ANALYST
AMDOCS
02.2005 - 07.2009
- Infra focal point for major projects.
- Taking first level operational escalations. Addressed and provided support in major production outages.
- Analyze, debug and fix the production issues. Administration of production environment.
- Build - upload and distribution in production servers using control-m maps.
SENIOR SOFTWARE ENGINEER
US SOFTWARE
CA
11.2002 - 01.2005
- Worked on a 24/7 retail application production and maintenance project. Supported nearly 2000 stores – 15 applications - in 5 operating companies.
- The client has a market promoting system installed in over 17000 shops in US and Japan. The Awards system is used for collecting the data from a live POS (Point Of Sale) system in retail store, processing that data, and operating several programs that implement various products. Worked on migrating the POS system to windows using win32 APIs.
Education
Master of Science - Information Technology
NIIT
India05-1999
Skills
- Project leadership
- Team and program management
- Infrastructure and IT operations
- Incident and change control
- Risk assessment and management
- Vendor relations
- Cost efficiency strategies
- Kubernetes and cloud management
- CI/CD implementation with Jenkins
- Performance enhancement techniques
- Agile product development
- Cross-functional teamwork
- Problem-solving expertise
- DevOps methodologies
- Project scheduling and planning
- Goal alignment strategies
- Training and mentorship programs
- Stakeholder engagement
Personal Information
Citizenship: US Citizen
Timeline
SOFTWARE ENGINEERING MANAGER
AMDOCS
11.2021 - Current
SOFTWARE SUPPORT MANAGER
AMDOCS
02.2014 - 10.2021
SHIFT/OPERATIONS MANAGER
AMDOCS
07.2009 - 02.2014
SR. INTEGRATION ANALYST
AMDOCS
02.2005 - 07.2009
SENIOR SOFTWARE ENGINEER
US SOFTWARE
11.2002 - 01.2005
Master of Science - Information Technology
NIIT