Vira Ivankiv

Intermodal dispatch/coordinator

• Directed dispatching, routing, and tracking of fleet vehicles.
• Communicated with drivers and personnel to coordinate timely delivery of goods.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Dry van and reefer dispatcher

• Negotiated best rates with brokers to secure the best deals for the company and identify profitable freight opportunities.
• Maintained professional relationship with brokers, receivers and drivers to increase trust and reliability.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals

Expedite dispatcher (night shift)

• Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
• Provided exceptional customer service to brokers by providing updates regarding delivery progress.
• Monitored flow of paperwork and directed information to appropriate departments.
• Tracked drivers progress to identify possible delays and provide real-time updates to customers.

• Translated documents from Ukrainian to English language.
• Interpreted conversations between foreign language-speaking clients and vice versa.