Viraj Suresh Mhaske
Nashville,TN
Summary
Availability - 1 st October 2023. Personal Profile and Objectives I am a motivated Global Business Management student looking for a 1 year internship in the Rooms Division,Front office, where I can apply my skills and add to the success of the property. As I am a smart worker and a team player, I like to take on tasks and challenges in order to grow. I see myself working in this sphere in the future, contributing to its growth. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
5
5
years of professional experience
Work History
08.2022
- F&B Service Training (during study)
- B.H.M.S
- Business & Hotel Management School Luzern, Switzerland
- Table d'hôte and à la carte service
- Service mise en place, hygiene rules and station closure
- Guest service techniques and team work.
Front Office
The Eliot Hotel
08.2023 - 09.2023
- Boston
- Guest Check in Check out/wake up call
- Guest reservation/ walk in guest/Restaurant Reservations
- Breakfast Service
- Maintaining Guest Folio
- E-Mail/Phone Online Reservation
- Maintaining Cash Box
- E-Mail/Phone Online Reservation
- Room Service
- Suggesting Tourist Places
- Restaurant Suggestions.
Guest Service Expert
Gaylord Opryland Resort & Convention Center
09.2024 - Current
- Check In, Check out, Guest Complaints.
- Collaborated with housekeeping staff to ensure rooms were prepared efficiently and met high-quality standards.
- Developed strong relationships with repeat guests, fostering loyalty and promoting return visits.
- Utilized extensive knowledge of local attractions and services to provide tailored recommendations for guests based on their interests.
Front office, Night Audit
Hotel Barabas
02.2023 - 08.2023
- Front Office, Night Audit
- Guest Check in Check out
- Guest reservation/ walk in guests
- Breakfast Service
- Maintaining Guest Folio
- Changing room rates
- E-Mail/Phone Online Reservation
- Maintaining Hotel Finance
- Guest Allowance
- Floor Walks.
Siddhivinayak Enterprises
06.2020 - 04.2022
- Meeting clients virtually or during sales visits
- Demonstrating and presenting all the products
- Maintaining accurate sales records.
Education
Bachelor of Arts - Global Business Management
B.H.M.S - Business & Hotel
Management School, Robert Gordon University
Advance Diploma - Hospitality and Tourism Management
Nanyang
Institute of Management
Higher Secondary - undefined
Dastur Hormazdiar Junior. College
Skills
- Computer Skills
- MS Office: Proficient user (Word, Office, PowerPoint and Excel) Opera: Basic knowledge
- (Hotel Reservation System) Amadeus: Basic knowledge (Airline Ticketing System)
- Apaleo(Hotel Reservation System) INFO HMS (Hotel Reservation System) Sabre (Hotel
- Reservation System)
- Leadership and Change Management
Languages
English
Full Professional
German
Limited Working
Timeline
Guest Service Expert
Gaylord Opryland Resort & Convention Center
09.2024 - Current
Front Office
The Eliot Hotel
08.2023 - 09.2023
Front office, Night Audit
Hotel Barabas
02.2023 - 08.2023
08.2022
Siddhivinayak Enterprises
06.2020 - 04.2022
Bachelor of Arts - Global Business Management
B.H.M.S - Business & Hotel
Management School, Robert Gordon University
Advance Diploma - Hospitality and Tourism Management
Nanyang
Institute of Management
Higher Secondary - undefined
Dastur Hormazdiar Junior. College
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