Summary
Overview
Work History
Education
Skills
Certification
Timeline
ADDITIONAL STRENGTHS
Generic

Viren Patel

Middletown

Summary

Friendly and patient Help Desk professional with a strong background in customer support and entry-level IT assistance. Experienced in answering user questions, resolving login and access issues, documenting tickets, and escalating problems when needed. Known for clear communication, reliable follow-through, and helping users feel comfortable with technology. Currently pursuing a Computer Science degree and trained in ServiceNow-based support workflows.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Operations Support / Problem Solve Associate

Amazon Fulfillment Center
01.2021 - Current
  • Act as a first point of contact for system and process issues reported by internal users.
  • Troubleshoot basic access, workflow, and system-related problems.
  • Create and document tickets clearly for tracking and follow-up.
  • Escalate complex or unresolved issues to senior teams when required.
  • Communicate calmly and clearly with users under time pressure.
  • Follow standard procedures while handling multiple requests efficiently.

Customer Service Executive

Bank of Baroda
01.2015 - 01.2021
  • Assisted 50+ customers daily with account access questions and service requests.
  • Resolved basic system and login-related concerns or routed issues appropriately.
  • Documented customer interactions accurately for tracking and compliance.
  • Built trust through patient explanations and clear guidance.
  • Maintained high customer satisfaction in a fast-paced environment.

Education

Bachelor of Science - Computer Science

Southern New Hampshire University
01.2027

Associate of Science - Computer Science

Southern New Hampshire University
08-2025

Skills

  • Email & Chat-Based User Support
  • Password Resets & Login Troubleshooting
  • First-Line Help Desk Support
  • Ticket Creation & Documentation
  • Issue Escalation to Senior Support
  • Windows & Basic macOS Support
  • Microsoft Office & Google Workspace
  • Clear Written & Verbal Communication
  • Customer Service & Patience
  • Learning New Software Quickly

Certification

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)

Timeline

Operations Support / Problem Solve Associate

Amazon Fulfillment Center
01.2021 - Current

Customer Service Executive

Bank of Baroda
01.2015 - 01.2021

Bachelor of Science - Computer Science

Southern New Hampshire University

Associate of Science - Computer Science

Southern New Hampshire University

ADDITIONAL STRENGTHS

  • Comfortable working remotely with minimal supervision
  • Strong typing skills and attention to detail
  • Reliable internet and quiet home workspace
  • Enjoy helping people solve everyday technical issues