Virervia Rodriguez
Fort Wayne,IN
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
Benchmark Human Services
01.2024 - Current
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Treatment Coordinator
National Youth Advocate Program
11.2020 - 12.2023
- Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
- Educated patients on their treatment options, fostering informed decision-making and adherence to prescribed plans.
- Assisted in developing marketing strategies to attract new patients, expanding the practice''s client base.
- Increased patient retention rates through the provision of exceptional customer service and prompt resolution of concerns.
- Fostered strong relationships with external stakeholders such as insurance representatives, vendors, and referral sources to ensure optimal collaboration in providing patient care services.
- Testified frequently as expert witness in juvenile transfer cases.
- Conducted home visits when necessary, assessing living environments for safety concerns or potential triggers that could impact a client''s mental wellbeing negatively.
- Administered psychological tests and assessments to determine client needs.
Case Manager
Amani Family Services
05.2011 - 11.2020
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Education
Bachelor of Arts - Psychology
Purdue University
Fort Wayne05.2011
Skills
- Care Coordination
- Patient support
- Community Outreach
- Home Visits and Inspections
- Treatment Planning
- Intervention Plans
- Data Entry and Analysis
- Crisis Intervention
- Family Education Programs
Certification
CPI
CPR
INDCS RAPT II
MI
123 Magic
QPR
Certified Positive Discipline
Timeline
Case Manager
Benchmark Human Services
01.2024 - Current
Treatment Coordinator
National Youth Advocate Program
11.2020 - 12.2023
Case Manager
Amani Family Services
05.2011 - 11.2020
Bachelor of Arts - Psychology
Purdue University
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