Virgen Castillo
San Antonio
Summary
Experienced in customer service with a background in law enforcement and tax assistance. Responded to emergency calls, providing immediate support while maintaining professionalism under pressure. Engaged with community members to build trust, demonstrating strong communication skills essential for effective customer interactions. Managed high-volume inquiries during peak periods, ensuring timely resolution of customer complaints and adherence to service standards.
Overview
26
26
years of professional experience
Work History
Police Officer
Philadelphia Police Department Headquarters
Philadelphia
10.1994 - 10.2014
- Enforced local laws and regulations throughout Philadelphia community.
- Responded to emergency calls and provided immediate assistance to citizens.
- Conducted thorough investigations of crimes and gathered evidence systematically.
- Prepared detailed reports on incidents, arrests, and investigations for court proceedings.
- Engaged with community members to build trust and enhance police relations.
Customer Service Agent
Internal Revenue Service, IRS
Philadelphia
11.1988 - 05.1993
- Assisted taxpayers with inquiries via phone and email
- Guided customers through tax filing processes and forms
- Provided information on IRS regulations and procedures
- Trained new agents on customer service protocols
- Managed high-volume calls during peak tax season
- Documented customer interactions for record-keeping purposes
- Resolved customer complaints quickly and efficiently.
- Answered incoming calls promptly and professionally within company standards.
Education
GED -
Board of Education
New York, NY06-1979
Skills
- Customer Service
- Provide account information
- Problem solver
Languages
Spanish
Native/ Bilingual
Timeline
Police Officer
Philadelphia Police Department Headquarters
10.1994 - 10.2014
Customer Service Agent
Internal Revenue Service, IRS
11.1988 - 05.1993
GED -
Board of Education