Virgen M. Rivera
New York
Summary
Operations Manager with 5 years of experience motivating teams to reach high performance levels, goals and business objectives. Proven expertise in customer service, housekeeping, transportation and linen. Worked front line and promoted to lead within months experience in secretary, staff supervisor and recent role of Operations Manager. Managing large budgets and improving processes that result in reduced cost and higher quality. Dedicated to hiring well performing employees and maintaining smooth efficient and highly successful operations. Willing to learn and train for new opportunities fast learner, willing to take on any task.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Supervisor Housekeeping
Sonders
Queens
07.2022 - 10.2023
- Provide leadership and direction for all housekeeping and laundry activities for the hotel to ensure the highest level of cleanliness for both the guest rooms and public areas.
- Inspect guest rooms, public areas and Terrance’s.
- Create tasks during inspections for maintenance, missing items and broken furniture.
- Train, motivate, coach, counsel, & discipline staff members.
- Maintain a regularly scheduled cleaning program.
- Prepare weekly schedule.
- Maintain supply and linen inventories.
- Update room status to front desk pertaining to room readiness.
- Ensure housekeeping requests from guests or management are responded to in a timely, efficient, & friendly manner.
Laboratory Technician
Mount Sinai Hospital
New York
04.2022 - 07.2022
- Demonstrates the ability to perform clinical/technical/service/administrative tasks.
- Performs technical procedures in chemistry as outlined in the policy and procedure manual(s).
- Performs periodic/scheduled and as needed maintenance on instrumentation/equipment. Maintains documentation including remedial action for problems encountered.
- Test and analyze body fluids, such as blood, urine, and tissue samples.
- Operate laboratory equipment, such as microscopes and automated cell counters.
- Use automated equipment that analyzes multiple samples at the same time.
- Performs quality control and calibration procedures when indicated; verifies in laboratory information system; records on charts; signs QC logs.
- Maintains all records as per the regulatory requirements: card files, patient requisitions, LIS Documentation, statistical data.
- Assists in Inventory Control to assure adequate supplies (QC, reagents, calibrators and other consumables are available and reagents are stored properly (temperature sensitive). Supplies are dated appropriately when placed in use.
- Conducted routine laboratory tests following strict safety protocols.
- Operated various laboratory equipment and maintained cleanliness standards.
- Documented test results accurately in electronic health record systems.
Patient Coordinator
Mount Sinai Hospital
New York
10.2021 - 04.2022
- Travel to different boroughs and sites to coordinate and set up testing sites throughout the city.
- With Safety precaution test individuals with Saliva based PCR Tests.
- Demonstrating initiative to resolve patient or customer issues.
- Communicate with COVID-19 diagnosed individuals with empathy and professionalism.
- Provide contacts with information about testing sites, quarantine procedures, and isolation tips.
- Collect Kits and dispatch to main base for results.
Operations Manager, Building Services Department
NYU Langone Health
New York
09.2019 - 08.2021
- Ensures that supervisors are fully aware of each role and responsibility in their job description.
- Manages the annual review of each supervisor and makes amendments on an ‘as needed’ basis.
- Leads the training of all supervisors, routinely checking for supervisory competency levels through the means of shadow rounds and daily reports.
- Manages, oversees, and holds accountable all employees including but not limited to employee interaction, assistance, and any other supportive duties needed to be performed by staff.
- Follows the model established by the organization as it relates to core values; incorporates said values in the performance of all duties and roles.
- Collaborates with colleagues in the evaluation of services and workflows that will enhance the efficiency of the department with minimal costs.
- Performs all roles and responsibilities in alignment with departmental goals and expectations by enforcing service standards and productivity expectations.
Supervisor, Building Services Department
NYU Langone Health
New York
05.2015 - 07.2019
- Participated in the management of over 100 Day shift personnel staff with a focus on staff utilized within direct zones of supervision.
- Focus paid to the staff growth and development; ensures that educational training, annual compliance, hands on training, focus group evaluations, Kronos/payroll, scheduling, disciplinary and corrective action are routinely performed and monitored.
- Maintained a strong focus around ensuring that client satisfaction, unit satisfaction, and staff satisfaction is an always event.
- Frequent collaborative meetings with Departmental Administrative Leadership to continue quality assessments and performance improvement.
- Implemented analytical databases that revolutionized the way necessary.
- Information is handed off between Managerial shifts across the Department; integrates data analyses into functions as part of establishing metrics for improvement tracking.
- Lead Performance Improvement Projects within unit zones to continuously improve and evolve the way service is delivered and support staff services are rendered; creates policies and procedures necessary to ensure that consistency of service is rendered, evaluating and adjusting written policies as needed.
- Represented the Department in Executive Leadership Committee Meetings as a channel for communicating projects, progress, and goals set forth.
- Monitor the performance and compliance of outside vendors.
- Ability to problem solve and work in a fast-paced work environment.
- Worked on all three shifts and represented the department during emergencies, meetings, etc.
Secretary, Building Services Department
NYU Langone Health
New York
10.2011 - 02.2015
- Participated in the management of training employees as it relates to data entry and tracking for the entire department across all shifts.
- Responsible for the management of the EPIC bed management system for both housekeeping and transport; ensured that discharge cleaning was performed expeditiously.
- Escalated any delays or issues that could impact patient throughput.
- Responsible for the logging and addressing of calls to the department.
- Fielded calls to their appropriate channels as a means of maintaining consistent communication.
- Completed payroll for the department, ensuring that all hours were logged and approved in a timely manner.
- Responsible for the conducting of training on onboarding for all new staff.
- Responsible for the maintenance of educational and training components from a regulatory perspective to ensure compliance.
- Managed scheduling for executives and ensured timely communication across departments.
- Coordinated meetings, prepared agendas, and documented meeting minutes for reference.
- Assisted in preparing reports and presentations using various software tools.
- Supported office operations by ordering supplies and managing inventory levels.
- Trained new staff on office procedures and software systems to ensure smooth onboarding.
- Provided administrative support to the Office Manager and other staff members.
Education
High School Diploma -
Long Beach High School
Manhattan, NY09-2015
Skills
- Bilingually fluent in Spanish and English
- Ability to take initiative
- Work independently
- Extremely organized
- Detail oriented
- Strong analytical skills
- Quality assessment
- Customer service
- Highly effective communication skills
- Staff management skills
- Operational planning
- Housekeeping management
- Staff training
- Inventory management
- Cleaning protocols
- Process improvement
- Performance evaluation
- Efficient scheduling
- Leadership skills
- Coaching and mentoring
- Operations management
- Payroll processing
- Inventory oversight
- EPIC charting
- Switchboard knowledge
References
Additional references are available upon request.
Timeline
Supervisor Housekeeping
Sonders
07.2022 - 10.2023
Laboratory Technician
Mount Sinai Hospital
04.2022 - 07.2022
Patient Coordinator
Mount Sinai Hospital
10.2021 - 04.2022
Operations Manager, Building Services Department
NYU Langone Health
09.2019 - 08.2021
Supervisor, Building Services Department
NYU Langone Health
05.2015 - 07.2019
Secretary, Building Services Department
NYU Langone Health
10.2011 - 02.2015
High School Diploma -
Long Beach High School