Elsa Heidi Medrano
Weslaco,TX
Summary
Experienced professional with a strong background in Administrative-related roles. Proficient in loan administration, and customer support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, committed to working with individuals suffering from substance abuse and behavioral disorders. fresh perspectives and a strong work ethic to any team.
Overview
15
15
years of professional experience
Work History
Loan Administration
Security First Credit Union
Mcallen , TX
12.2019 - 10.2022
- Process and document loan applications, coordinate loan approvals, oversee loan closing and disbursement, manage loan accounts, provide customer service to borrowers, ensure regulatory compliance, assist in risk assessment, prepare and submit loan reports, handle loan servicing tasks, assist with collections on delinquent accounts.
Personal Home Care Aid
Mi Casa PHC
Edinburg, TX
12.2017
- Provide personal aid and care such as cleaning, cooking, running errands, laundry, assist with personal hygiene, administer medications, record patient vitals, accompany clients to doctor visits, and engage clients in exercise activities.
Bert Ogden Motors
McAllen, TX
04.2016 - 10.2017
- Maintained working relationships with in-state/out-of-state tag/title companies/vendors/auctions/dealerships. Prepared weekly title status reports for management. Requested duplicate titles; secured auditing/inventory/prepared titles for auction with timely updates to the auction/management teams.
Sales Associate
JCPenney
Weslaco, TX
09.2009 - 04.2016
- Lingerie Dept
- Associate/ Fine Jewelry Associate/ Cashier merchandise and organize sales floor appearance, operate cash register, inventory control, manage financial transactions, balance drawers, greet and provide outstanding customer service, answer phone calls, promote sales and oversee tasks are complete.
Income Tax Preparer
Rapido Income/ Jackson Hewitt Tax Service
Weslaco, TX
12.2011 - 04.2012
- Prepare tax returns, appropriate adjustments, deductions, and credits
- Complete forms in accordance with policies and in compliance with legislation and regulations
- Responsible for ensuring accuracy and complete returns in a timely manner.
Waitress
Ciro's Restaurant
Weslaco, TX
06.2009 - 09.2009
- Prepare and carry out food and beverages, greet guest
- Ensure restaurant service is at quality
- Comply with cleaning and preparation services
- Wait and maintain dining area, provide excellent customer service.
Sales Associate
Maidenform
Mercedes, TX
11.2007 - 09.2009
- Operate cash register, open and close duties, balance drawers, greet customers, maintain sales and store environment
- Deliver daily banks deposits.
Mariachi Teaching Instructor
Weslaco High School (WISD)
07.2007 - 05.2009
- Aide teacher, support class instruction by enabling the development and competency skills required to aid the success of musical achievement.
Education
Bachelor of Science - Addictions Counseling
University of Texas Rio Grande Valley
Edinburg, TX12.2024
Weslaco High School
01.2007
Skills
- Substance Abuse Knowledge
- Patient Advocacy
- Professional Demeanor
- Emotional Intelligence
- Adaptability and Flexibility
- Organizational Skills
- Analytical Thinking
- Interpersonal Skills
- Attention to Detail
- Proficient Customer Service Skills
- Retail and Office Experience
- Proficient in Microsoft Office Suite
- Loan processing expertise
- Bilingually Fluent Spanish/ English
- Administration
- Loan product expertise
- Business administration support
- Loan application expertise
References
- Jose Rogelio Ballesa Jr., jballesa@wisd.com, (956) 684-8885
- Joanna Diosdado, Joanna_d98@aol.com, (956) 463-5079
- Elida Zurita, Zelida@securityfirst.com, (956) 543-2158
Affiliations
- CCE teacher for 8 years worked with children and youth ages 7-18, actively participating in youth retreats, teaching RCIA courses for children, and attended conferences for catechism development.
Timeline
Loan Administration
Security First Credit Union
12.2019 - 10.2022
Personal Home Care Aid
Mi Casa PHC
12.2017
Bert Ogden Motors
04.2016 - 10.2017
Income Tax Preparer
Rapido Income/ Jackson Hewitt Tax Service
12.2011 - 04.2012
Sales Associate
JCPenney
09.2009 - 04.2016
Waitress
Ciro's Restaurant
06.2009 - 09.2009
Sales Associate
Maidenform
11.2007 - 09.2009
Mariachi Teaching Instructor
Weslaco High School (WISD)
07.2007 - 05.2009
Bachelor of Science - Addictions Counseling
University of Texas Rio Grande Valley
Weslaco High School
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