Theresa Cooper
Oklahoma City
Summary
Results-driven professional with expertise in customer service and time management. Specializes in driving efficiency and enhancing brand visibility through innovative strategies. Experienced in conflict resolution and team development, utilizing strong analytical skills to meet business objectives and build customer loyalty.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Flex Delivery Driver
Amazon
Oklahoma City
03.2024 - Current
- Delivered packages to customers in designated areas, ensuring timely arrival and customer satisfaction.
- Provided excellent customer service during package drop-offs.
- Managed time effectively to meet delivery schedules daily.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Transported and safely delivered items to prevent damage or loss.
- Drove vehicles cautiously in various weather conditions to ensure safety.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Resolved customer service complaints professionally, fostering trust and loyalty through knowledgeable responses.
Social Media Sales Professional
T's Fun & Games
Oklahoma City
03.2018 - Current
- Developed and implemented social media strategies that boosted brand awareness and enhanced audience engagement
- Created compelling content, including posts, images, and videos, to effectively engage target audience
- Managed online reputation through proactive monitoring of brand mentions across social media channels
- Stayed up-to-date with industry best practices and emerging trends in social media marketing
- Developed and implemented innovative online marketing strategies to increase brand visibility and drive traffic to the company website
- Utilized CRM software to track leads, manage customer interactions, and streamline the sales process
- Responded promptly to customer inquiries and comments on social media channels, maintaining a high level of customer satisfaction
- Trained new team members on best practices for online selling techniques and provided ongoing coaching for skill improvement
- Resolved customer inquiries promptly via phone calls, emails, or live chat support ensuring high levels of customer satisfaction
General Manager
LB Software Company
New Haven
10.2023 - 01.2026
- Developed and implemented strategic plans that aligned business objectives with market trends, enhancing profitability
- Led a team of 12 employees, providing guidance, training, and support to ensure high levels of productivity and performance
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Oversaw all aspects of daily operations, including staff management, customer service, and financial performance
- Implemented customer loyalty programs that strengthened customer retention and increased repeat business
- Resolved customer complaints promptly and effectively to maintain high levels of customer satisfaction
- Developed training programs to enhance employee skills in areas such as customer service, product knowledge, and sales techniques
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Led continuous improvement initiatives across departments, achieving greater operational efficiency
Retail Sales Associate
Walmart
Oklahoma City
01.2015 - 10.2023
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Proactively approached customers on the shop floor, offering assistance and personalized recommendations
- Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
- Processed returns and exchanges efficiently, ensuring customer satisfaction and adherence to company policies
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Maintained accurate inventory records and conducted regular stock checks, ensuring availability of products for customers
- Trained new sales associates on company policies and best practices, enhancing team readiness and service quality
- Ensured cleanliness and organization of assigned areas within the store by regularly tidying and arranging products.
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
Education
Diploma - Upper secondary education
Moore High School
Moore, OKSkills
- Substance Abuse Knowledge
- Child welfare
- Substance abuse recovery planning
- Substance abuse prevention education
- Call management
- Productivity software
- Front desk experience
- Analysis skills
- Google Workspace
- Community outreach
- Supportive communication
- Contracts
- Employee relations
- Data integrity assurance
- Communication skills
- Substance abuse
- Technical Proficiency
- Conflict management
- Customer service
- Microsoft Office
- Microsoft Word
- Brand identity
- Presentation skills
- Social media engagement for prospecting
- Teamwork
- Data entry
- Issue escalation
- Team development
- Customer communication
- Conflict resolution
- Microsoft Excel
- Negotiation
- Phone communication
- Time management
- Task prioritization
- Team management
- Analytical thinking
- Microsoft Outlook
- Maintaining an organized workspace
- Hospitality management
- Identifying new business opportunities
- Ethernet
- CRM system proficiency
- Dispatching
- Interviewing
- Greeting customers
- Cash register operations
- Computer skills
- Zoom
- Call handling
- Objection management
- Appointment scheduling
- Relationship development
- Customer relationship building
- Personal vehicle
- First aid
- Client engagement
- Family advocacy
- Program coordination
- Sales negotiation
- Management
- Cash handling
- Salesforce
- Balancing cash drawers
- Research
- Case coordination
- Professionalism
- POS
- QuickBooks
- Client services
- Supervising experience
- Hospitality
- Office supply management
- Shift management
- Program development
- Organizational skills
- Transportation coordination
- Customer inquiry handling
- Family support
- Crisis intervention
- Client interaction
- Word processing
- Attention to detail
- Manual handling
- Microsoft PowerPoint
- Leadership
- Presentation software
- Client relationship management
- Safe driving record
- Multitasking and organization
- Clear communication
- Package handling
Certification
Driver's License
Languages
English
Timeline
Flex Delivery Driver
Amazon
03.2024 - Current
General Manager
LB Software Company
10.2023 - 01.2026
Social Media Sales Professional
T's Fun & Games
03.2018 - Current
Retail Sales Associate
Walmart
01.2015 - 10.2023
Diploma - Upper secondary education
Moore High School