Summary
Overview
Work History
Education
Skills
Timeline
Generic

Virgil Harrison

Metairie,Louisiana

Summary

Hardworking Automotive Technician with over 15 years of experience in customer service. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.

Overview

13
13
years of professional experience

Work History

Lead Automotive Technician

Best Buy, Geek Squad
09.2017 - Current
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Installed all types of 12 volt devices in vehicles (ie. car stereos, sound systems, dash/rear cameras, alarm/security systems, remote starts, GPS trackers, satellite tuners.)
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Performed safety and emissions inspections.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Repaired and replaced worn and damaged components.
  • Read and followed technical documentation to complete accurate repairs.
  • Investigated customer complaints to identify cause of malfunctions.
  • Analyzed vehicle data using advanced diagnostic equipment.
  • Inspected damaged vehicles to estimate repair labor cost and required parts expense.

Sales Representative

AT&T
08.2016 - 09.2017
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented sales strategies to increase profits.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Lead Production Consultant

FedEx
06.2015 - 08.2016
  • Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Set up and operated printing press machines.
  • Reviewed completed orders for quality and accuracy.
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Promptly removed completed loads from press.
  • Adjusted press during production runs to maintain specific registration and color densities.
  • Inspected machines and performed repairs.
  • Proofed all job orders, securing client approval prior to production.
  • Loaded and positioned unprinted materials.
  • Produced high-quality brochures, flyers, four-color artwork and mailers.
  • Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Supervisor

AMC Theatres
11.2010 - 07.2015
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Gathered, organized and input information into digital database.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.
  • Assisted in recruiting, hiring and training of team members.

Education

No Degree - Mass Communication

University of Louisiana At Lafayette
Lafayette, LA
05.2014

Skills

  • Vehicle Inspection
  • Ordering Supplies
  • Electrical Experience
  • Troubleshooting Skills
  • Inventory Organizing
  • Maintaining Records
  • Issue Resolution
  • Customer Service
  • Problem-Solving
  • Strong Work Ethic
  • Training and Mentoring
  • Strong Mechanical Aptitude

Timeline

Lead Automotive Technician

Best Buy, Geek Squad
09.2017 - Current

Sales Representative

AT&T
08.2016 - 09.2017

Lead Production Consultant

FedEx
06.2015 - 08.2016

Supervisor

AMC Theatres
11.2010 - 07.2015

No Degree - Mass Communication

University of Louisiana At Lafayette

Similar Profiles

CREATE PROFILE
Virgil Harrison