Virgin Ortega
Mount Vernon,NY
Overview
2
2
years of professional experience
Work History
Cashier Lead
Playland Park
06.2023 - 09.2023
- Performed opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
- Organize workflow and ensure that employees understand their duties or delegated tasks.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Resolved escalated customer disputes with special actions such as discounts.
Cashier
Burlington Coat Factory Distribution Center
10.2022 - 05.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Process layaways, returns, and exchanges.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
- Deliver excellent customer service with positive, and professional attitude.
Tutor Mentor
Myself
09.2022 - 12.2022
- Developed student confidence through positive reinforcement strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Used different tools to achieve student success such as whiteboard, websites, and role playing.
- Help students master fundamental concepts and learning skills in mathematics.
- Work with students struggling in English, teaching basic grammatical skills base on APA format.
- Engage in tutoring sessions for ESL students.
- Demonstrate strong work ethic to work with different age group from k-8 students offering them different instructional techniques.
Cashier Lead
Playland Park
06.2022 - 08.2022
- Performed opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Maintained stock to meet expected customer demand.
- Educated employees on register use, merchandising, and customer service.
Cashier
Playland Park
06.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Sells tickets and wristbands to customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Bachelor of Science - Civil Engineering
Manhattan College
The Bronx, NY05.2026
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2026
Skills
- Corrective Actions
- Ticket Sales
- Social Perception
- Providing Feedback
- Team Contribution
- POS Systems
- Customer Relations
- Schedule Coordination
Languages
Spanish
Native or Bilingual
Timeline
Cashier Lead
Playland Park
06.2023 - 09.2023
Cashier
Burlington Coat Factory Distribution Center
10.2022 - 05.2023
Tutor Mentor
Myself
09.2022 - 12.2022
Cashier Lead
Playland Park
06.2022 - 08.2022
Cashier
Playland Park
06.2021 - 09.2021
Bachelor of Science - Civil Engineering
Manhattan College
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
Similar Profiles
Dylan HoyosDylan Hoyos
Entertainment Staff Member at Playland ParkEntertainment Staff Member at Playland Park
Joy WilliamsJoy Williams
Games Host at Playland ParkGames Host at Playland Park
Hamid TambweHamid Tambwe
Admission Cahier at Playland ParkAdmission Cahier at Playland Park
Xavier WadeXavier Wade
Fresh Food Associate at Playland ParkFresh Food Associate at Playland Park
Taneicea DwyerTaneicea Dwyer
Food Service Worker at Foodtown SupermarketFood Service Worker at Foodtown Supermarket