Virgin Ortega
Mount Vernon,NY
Overview
2
2
years of professional experience
Work History
Cashier Lead
Playland Park
06.2023 - 09.2023
- Performed opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising, and customer service.
- Organize workflow and ensure that employees understand their duties or delegated tasks.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Resolved escalated customer disputes with special actions such as discounts.
Cashier
Burlington Coat Factory Distribution Center
10.2022 - 05.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Process layaways, returns, and exchanges.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
- Deliver excellent customer service with positive, and professional attitude.
Tutor Mentor
Myself
09.2022 - 12.2022
- Developed student confidence through positive reinforcement strategies.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Used different tools to achieve student success such as whiteboard, websites, and role playing.
- Help students master fundamental concepts and learning skills in mathematics.
- Work with students struggling in English, teaching basic grammatical skills base on APA format.
- Engage in tutoring sessions for ESL students.
- Demonstrate strong work ethic to work with different age group from k-8 students offering them different instructional techniques.
Cashier Lead
Playland Park
06.2022 - 08.2022
- Performed opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Maintained stock to meet expected customer demand.
- Educated employees on register use, merchandising, and customer service.
Cashier
Playland Park
06.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Sells tickets and wristbands to customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Bachelor of Science - Civil Engineering
Manhattan College
The Bronx, NY05.2026
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
New York, NY05.2026
Skills
- Corrective Actions
- Ticket Sales
- Social Perception
- Providing Feedback
- Team Contribution
- POS Systems
- Customer Relations
- Schedule Coordination
Languages
Spanish
Native or Bilingual
Timeline
Cashier Lead
Playland Park
06.2023 - 09.2023
Cashier
Burlington Coat Factory Distribution Center
10.2022 - 05.2023
Tutor Mentor
Myself
09.2022 - 12.2022
Cashier Lead
Playland Park
06.2022 - 08.2022
Cashier
Playland Park
06.2021 - 09.2021
Bachelor of Science - Civil Engineering
Manhattan College
Bachelor of Arts - Forensic Psychology
John Jay College of Criminal Justice of The City University of New York
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