Mackenzie Huffman
Morganton,NC
Summary
Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences.
Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Food Lion
05.2021 - Current
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Monitored areas for security issues and safety hazards.
- Mentored new team members on sales software system operation.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Education
Associate of Arts - Psychology
Western Piedmont Community College
Morganton, NC05.2023
High School Diploma -
Burke Middle College
Morganton, NC05.2023
Skills
- Money Handling
- Corrective Actions
- Workflow Coordination
- Product Location
- Cashier Oversight
- Coupon Redemption
- Return and Exchange Processing
- Cash Register Systems
- Merchandise Packaging
Reading Classical Literature
I enjoy reading and dissecting classical literature, such as Jane Austen, Charles Dickens, and George Orwell.
Timeline
Cashier Team Lead
Food Lion
05.2021 - Current
Associate of Arts - Psychology
Western Piedmont Community College
High School Diploma -
Burke Middle College
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