Shawna Green
Far Rockaway
Summary
Highly focused and organized professional, dedicated to skill enrichment
Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.
Professional retail worker with proven ability to lead and inspire teams. Skilled in cash handling, customer service, and operational efficiency. Strong focus on collaboration and adaptability, ensuring smooth operations and positive customer experiences. Reliable and results-driven with knack for problem-solving and team motivation.
Retail professional prepared for Cashier Team Lead role with extensive experience in overseeing cashier operations and ensuring top-notch customer service. Known for strong focus on team collaboration and achieving consistent results. Reliable, adaptable, and proficient in handling high-pressure situations.
Overview
18
18
years of professional experience
Work History
Cashier Team Lead
McDonald’s
New York, NY
03.2019 - 10.2021
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Answered customer questions and provided store information.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
Cashier/Stock
Rite Aid Pharmacy
Far Rockaway, NY
06.2009 - 01.2014
- Quickly learns procedures and methods
- A self-starter and goal-oriented individual
- Established a good rapport with customer by meeting their needs and suggesting optimal items
- Effectively communicated with managerial staff and district managers
- Ability to work safely and efficiently in a fast past environment
- Strong Team player, able to assume additional responsibility
- Computer proficient skills include the ability to navigate through Microsoft Word, Excel, and Power
- Point
- Ride Aid Pharmacy
Cashier
White Castle, Beach Channel High School
New York, NY
08.2006 - 08.2008
- Addressed inquires relevant to food products, menu selections and services
- Accepted various forms of payments and provided customer with accurate change and receipt
- Prepared foods following prescribed recipes; utilized microwave, deep fryer and grills
- Provided carry out services and/or trays for customers who preferred to utilize dining area
- Cleaned and sanitize eating area as necessary
- Assisted with opening and closing procedures.
Far Rockaway, NY
09.2003 - 06.2007
Education
Some College (No Degree) - Baking And Pastry Arts
The Art Institute of New York City
New York, NYHigh School Diploma -
Beach Channel High School
Rockaway Park, NY06.2007
Skills
- Merchandise stocking
- Store opening and closing
- Customer relations
- Money Transfer Systems
- Merchandising
- Hard-working
- Verbal/written communication
- Punctuality
- Payment processing
- Opening and closing procedures
- Training and coaching
- Employee engagement and motivation
- Equipment troubleshooting
- Customer assistance
- Bank deposits
- Issue resolution
- Coin counting
- Training and mentoring
- Returns and exchanges
- Scanner operations
- Credit and cash transactions
- Cash register operation
- Cash drawer balancing
- Effective customer upselling
- ID verification
- Merchandise restocking
- Cash management
- Liquor regulations and compliance
- Product recommendations
- Cash handling
- Customer service
- Team leadership
- Staff training
- Conflict resolution
- Point of sale systems
- Employee development
- Problem-solving
- Punctual and reliable
- Positive attitude
- Money handling
- Cashier training
- Product restocking
- Cash drawer reconciliation
Timeline
Cashier Team Lead
McDonald’s
03.2019 - 10.2021
Cashier/Stock
Rite Aid Pharmacy
06.2009 - 01.2014
Cashier
White Castle, Beach Channel High School
08.2006 - 08.2008
09.2003 - 06.2007
Some College (No Degree) - Baking And Pastry Arts
The Art Institute of New York City
High School Diploma -
Beach Channel High School